OC Quantity Breaks Order Limit
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Good when it works, but randomly stops working at times. Unreliable, which is very bad for business.
Hi there, sorry for any inconvenience you might encountered with our app. Can you share us more details on the issue that our app stop working sometimes (like you saw it's not working on your store, or there're some orders should have had discount applied) so that we can investigate and give the proper solutions/compensation for you?
Ensure our app working properly and stably has always been our top priority, so we'd love to support you further on this.
Hope to hear the response from you!
Orichi team
We set minimum order quantities for certain products. Several times customers have been able to cash out when not meeting the minimum requirement. We then have to go and explain to the customer and cancel their order. It's super frustrating and when I reach out to the app for assistance, I have never gotten any help to fix the problem. Their response time is so slow. Unfortunately we will be finding another app that can do this.
Hello,
Firstly, we are so sorry for the issue that you had with our app.
As we explained to you, the reason that some customer can bypass the rule is due to the dynamic checkout button in your product page. We can help you to solve the issue but we will need your confirm first.
Maybe you missed our last email we sent to you on the same day you complained about the issue, so please check it and we can help you quickly on this issue.
Thank you,
Orichi team
I need to offer volume based pricing at a variant level. This app solved this, however it is a pain working with it. It takes forever to do the slightest change and its messing up my UX having it take forever to load and apply the pricing rules. It was way better when I started using it. I dont know what changed they did, but it definitely didnt improve. I hope they do something about it.
Didn't work for us. be weary if you have the 'Warehouse' theme. They did try to fix it and said they'll get back to us by end of day Monday... end of day came and we didn't hear anything, we messaged them and still no reply about the progress. We had already waited a few days for them to fix the issue and couldn't wait any longer as we need an app that works.
Installed the app and had problems with cart; any time a customer tried to change an amount, it automatically would go to checkout; also, a customer could not delete any product from cart.
Reached out to support and waited 24 hours. No response, even though it shows they had been online an hour earlier.
I uninstalled the app and went to a competitor which is working fine and does exactly what I need it to do.