OC Quantity Break Order Limits
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we are in testing phase, and we canceled the subscription after one month and 4 days , and before shopify even sent us new month bill, the app cs refused to refund the subscription for and they says we used the app for 4 days in the billing cycle! now we payed for two months subscription.
Thank you for sharing your experience — we’re truly sorry for the frustration this caused, and we appreciate the opportunity to clarify.
After reviewing your account, the subscription was activated and used during a full billing period. When the app was cancelled, it was already 4 days into the next billing cycle, which is why Shopify automatically recorded usage for that new cycle. According to Shopify’s billing system and policies, charges are generated once a new cycle starts, even if the app is used for only a short time during that period.
That said, we completely understand how this can feel unfair, especially while you were still in a testing phase. This is not the experience we want for our users, and we’re sorry that we weren’t able to communicate this more clearly at the time.
We’ve already reached out (or are happy to reach out) to review your case again and see if there’s anything we can do to make this right within Shopify’s billing limitations. Please feel free to contact us directly so we can discuss this further and assist you personally.
Thank you again for your feedback — it helps us improve both our product and how we support our users.
Only used this app for a week so far but the support from Ryan has been brilliant, helping us ensure the app is on brand for our website. Also offered support for CSV imports to help with our 900+ price break rules.
Reasonably priced too!
Thank you so much for the great review! 🙌
We’re glad to hear Ryan could help you get everything set up on brand and support your CSV imports for those price break rules. It’s great to know you’re finding the app reasonably priced as well. If you need anything else as you continue using it, we’re always here to help! 😊
Orichi Quantity Breaks app has been a very helpful and efficient tool in offering custom deals in my Shopify store for the last 5 years I have used it. Customer service is superb whenever I need assistance. One recent concern I had was addressed by Ryan who went above and beyond, very understanding, considerate and compassionate in dealing with my request. Highly recommended!
Thank you so much for your thoughtful and long-term support! 🙏
We’re truly grateful to have you with us for the past 5 years, and it means a lot to hear that Orichi Quantity Breaks has continued to support your store so well. Ryan will be especially happy to know his care and dedication made a difference for you. Thanks again for the recommendation — we’re always here whenever you need us! 😊
This app helps us limit quantities due to our shipping requirements! It's a great tool to have on our site. Great customer service also.
購入制限アプリだけで月額がかかってしまうものを使っていましたが、こちらなら多機能で設定することができます。設定に際しては英語ですが、お客様側では日本語表示もできますので、使いやすいと思います。
This app has helped me a lot in applying minimum quantity limits to my Shopify store. The core features work well, and it definitely solves an important problem for my shop.
However, I think the app still needs some updates. Currently, I cannot apply conditions based on collections, and there is no include/exclude condition option yet. Adding these features would make the app much more powerful and flexible.
On the positive side, their support team is truly amazing. The support assistant Katyyy was extremely helpful and quick to respond. Her guidance made the setup so much easier.
Absolutely thrilled with my experience! I recently worked with Ryan and his team on a Shopify app designed for limiting products, and I couldn't be happier. I encountered a few issues regarding the limit rules not functioning as intended. However, after reaching out to their support, Ryan was incredibly responsive and helpful. Within just 48 hours, my issue was resolved, and my site is now running beautifully. I highly recommend this app not only for its functionality but also for the outstanding support that comes with it. A solid five-star experience!
Thank you so much for the amazing review! ⭐️
We’re thrilled to hear that the app is working perfectly for you now and that Ryan and the team could resolve the limit rule issue so quickly. Your recommendation truly means a lot to us — we’re always here if you need anything in the future!
Your help was spot on, and everything works as required. Thank you for your support!
excelente servicio al cliente. Sin querer apliqué el pago anual y me reembolsaron para hacer el pago mensual.
解决问题非常迅速，使用感很好