OC Quantity Break Order Limits

Thank you so much for your thoughtful and long-term support! 🙏
We’re truly grateful to have you with us for the past 5 years, and it means a lot to hear that Orichi Quantity Breaks has continued to support your store so well. Ryan will be especially happy to know his care and dedication made a difference for you. Thanks again for the recommendation — we’re always here whenever you need us! 😊

Thank you for sharing your experience — we’re truly sorry for the frustration this caused, and we appreciate the opportunity to clarify.

After reviewing your account, the subscription was activated and used during a full billing period. When the app was cancelled, it was already 4 days into the next billing cycle, which is why Shopify automatically recorded usage for that new cycle. According to Shopify’s billing system and policies, charges are generated once a new cycle starts, even if the app is used for only a short time during that period.

That said, we completely understand how this can feel unfair, especially while you were still in a testing phase. This is not the experience we want for our users, and we’re sorry that we weren’t able to communicate this more clearly at the time.

We’ve already reached out (or are happy to reach out) to review your case again and see if there’s anything we can do to make this right within Shopify’s billing limitations. Please feel free to contact us directly so we can discuss this further and assist you personally.

Thank you again for your feedback — it helps us improve both our product and how we support our users.

Thank you so much for the great review! 🙌
We’re glad to hear Ryan could help you get everything set up on brand and support your CSV imports for those price break rules. It’s great to know you’re finding the app reasonably priced as well. If you need anything else as you continue using it, we’re always here to help! 😊