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not working properly. when you increase the quantity in the shopping cart, the item gets removed
We're very sorry to hear that adjusting the quantity in the cart isn't working as expected. Our team is happy to help to help make this right! We will reach out to you ASAP to help out.
-Bulk Discounts Merchant Support team
Worked great for many years. Recently, they could not get it to work on my store. They say they have customer service till 8pm but they barely respond. They haven't updated the app yet for the new Shopify. Also, they asked me to delete and reinstall app. When I reinstalled app, they wanted me to pay the new increased price.
Hey Amit, you're right - we let you down, and I'm sorry for that. We fixed the issue you were struggling with, but it obviously came too late. I'll be reaching out to you by email - I really hope we can win your trust back somehow.
Hannes Bez | Director of Customer Support
Not working. After setting everything up it’s still not showing discounts on multiple items added
Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email again to see if there's anything we can do to improve and hopefully fix the situation.
Hannes Bez | Director of Customer Experience
I liked their support previously but the service they share now is poor. Not recommended to install for new websites, check out other apps unless you want to work with an external developer which I now have to do.
Hello to our friends from Laumière Gourmet Fruits
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the high recommendation.
Tanu & The Bulk Discounts Now Support Team
Leider ändert sich meine Bewertung aufgrund einer negativen Entwicklung der App:
Die Bulk Discounts und die standard-Rabatte von shopify sind nicht kompatibel. Sie funktionieren gar nicht oder ergeben eine falsche Rabatt-Höhe!
Wenn man stattdessen die discount codes von der App nutzen will, dann ist man komplett eingeschränkt. Es ist nicht möglich, codes zu verwenden, deren einstellung "eine nutzung pro Kunde", "anzahl der möglichen nutzung insgesamt" oder speziell für nur einen Kunden sind! Somit fällt eigentlich alles aus. Ich muss mir jetzt leider eine andere App suchen, die solche einfachen und standardisierten Einstellungen erlaubt. Schade, dafür haben wir ein paar Jahre viel Geld gezahlt.
Hallo an unsere Freunde bei Bannerama
Vielen Dank für dein Feedback! Wir freuen uns, dass Sie sich die Zeit genommen haben, diese Bewertung mit uns und der Community zu teilen! Wir sind immer auf der Suche nach Möglichkeiten, unseren Service und unsere App-Funktionen zu verbessern, und Ihr Feedback ist ein wertvoller Teil dieses Prozesses. Wir haben Ihre Anfrage zu unserer Funktionsliste hinzugefügt und werden Sie informieren, wenn wir diese Funktion einführen. Wir wissen die Empfehlung zu schätzen.
Grüße,
Pushpesh & das Bulk Discounts Now Support-Team
nope. The app has no way of showing the customer the discount has been applied until you go to the cart. its confusing. Customers complain about how mysterious the discount is. Not a good look when you are going for transparency and honesty. I asked them to change it and they blew me off. I will be finding another discounter app that works properly.
Hello to our friends at pophomefabric
Thanks for sharing your review with us and the community. We're thrilled to learn that you were pleased with the support team. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Bulk Discounts Now Support Team
It worked and then it didn't for no reason at all on the must important weekend of the year. I wouldn't recommend due to its reliability.
Hello to our friends at Cobb México
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I want to extend my sincerest apologies for the negative experience that you had with our app. We checked on different browsers and the app was working fine on your store on all of them. The issue might have manifested from cached browser data stored on your computer. Should you face any such issues again, we are here to help you every step of the way.
At Bulk Discounts Now, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
Very disappointed with the support of this app. I got this app specifically to enable coupons on orders that already have discounts. I’ve been going back and forth with support on this since November 6th. I continually have to follow up with them as they don’t reply timely. Very frustrating experience.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration because of the miscommunication by the team on the issue. I'm VERY sorry about this, it is not at all what we aim for.
Our app applies discount codes on discounted prices (Bulk discount), not on the original price which is what you wanted to implement in your store. First, the discount will be applied from our app on the cart page and then in case if you want to use the coupon code, the coupon discount will be applied on our app discounted value and not on the original price. We need to update the whole functionality of discounts and checkout in order for our app to work properly according to your requirements. We'll add this to our feature request list, but we don't have a timeline yet as to when it can be launched.
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
This app literally cost us thousands of dollars. It is buggy and will occasionally mess up your entire store, so your customers are unable to check out properly. please DO NOT use
We'd love to help, but we haven't received any support requests from you. Please contact our support staff at support@websiteondemand.ca so we can assist.
App would be good if it had support. If one of the various bugs impacts your site, or you have any cross-compatibility issues at all, the only response you're going to get from support is "I don't have time. Find another app."
I suggest you find another app from the beginning instead of wasting your time with this one because once the bugs impact you, you're going to be starting all over again anyway.