Bulk Discounts Now WOD , 리뷰 561개
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Worked great for many years. Recently, they could not get it to work on my store. They say they have customer service till 8pm but they barely respond. They haven't updated the app yet for the new Shopify. Also, they asked me to delete and reinstall app. When I reinstalled app, they wanted me to pay the new increased price.
Hey Amit, you're right - we let you down, and I'm sorry for that. We fixed the issue you were struggling with, but it obviously came too late. I'll be reaching out to you by email - I really hope we can win your trust back somehow.
Hannes Bez | Director of Customer Support
Leider ändert sich meine Bewertung aufgrund einer negativen Entwicklung der App:
Die Bulk Discounts und die standard-Rabatte von shopify sind nicht kompatibel. Sie funktionieren gar nicht oder ergeben eine falsche Rabatt-Höhe!
Wenn man stattdessen die discount codes von der App nutzen will, dann ist man komplett eingeschränkt. Es ist nicht möglich, codes zu verwenden, deren einstellung "eine nutzung pro Kunde", "anzahl der möglichen nutzung insgesamt" oder speziell für nur einen Kunden sind! Somit fällt eigentlich alles aus. Ich muss mir jetzt leider eine andere App suchen, die solche einfachen und standardisierten Einstellungen erlaubt. Schade, dafür haben wir ein paar Jahre viel Geld gezahlt.
Hallo an unsere Freunde bei Bannerama
Vielen Dank für dein Feedback! Wir freuen uns, dass Sie sich die Zeit genommen haben, diese Bewertung mit uns und der Community zu teilen! Wir sind immer auf der Suche nach Möglichkeiten, unseren Service und unsere App-Funktionen zu verbessern, und Ihr Feedback ist ein wertvoller Teil dieses Prozesses. Wir haben Ihre Anfrage zu unserer Funktionsliste hinzugefügt und werden Sie informieren, wenn wir diese Funktion einführen. Wir wissen die Empfehlung zu schätzen.
Grüße,
Pushpesh & das Bulk Discounts Now Support-Team
nope. The app has no way of showing the customer the discount has been applied until you go to the cart. its confusing. Customers complain about how mysterious the discount is. Not a good look when you are going for transparency and honesty. I asked them to change it and they blew me off. I will be finding another discounter app that works properly.
Hello to our friends at pophomefabric
Thanks for sharing your review with us and the community. We're thrilled to learn that you were pleased with the support team. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Bulk Discounts Now Support Team
It worked and then it didn't for no reason at all on the must important weekend of the year. I wouldn't recommend due to its reliability.
Hello to our friends at Cobb México
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I want to extend my sincerest apologies for the negative experience that you had with our app. We checked on different browsers and the app was working fine on your store on all of them. The issue might have manifested from cached browser data stored on your computer. Should you face any such issues again, we are here to help you every step of the way.
At Bulk Discounts Now, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
Very disappointed with the support of this app. I got this app specifically to enable coupons on orders that already have discounts. I’ve been going back and forth with support on this since November 6th. I continually have to follow up with them as they don’t reply timely. Very frustrating experience.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration because of the miscommunication by the team on the issue. I'm VERY sorry about this, it is not at all what we aim for.
Our app applies discount codes on discounted prices (Bulk discount), not on the original price which is what you wanted to implement in your store. First, the discount will be applied from our app on the cart page and then in case if you want to use the coupon code, the coupon discount will be applied on our app discounted value and not on the original price. We need to update the whole functionality of discounts and checkout in order for our app to work properly according to your requirements. We'll add this to our feature request list, but we don't have a timeline yet as to when it can be launched.
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
This app literally cost us thousands of dollars. It is buggy and will occasionally mess up your entire store, so your customers are unable to check out properly. please DO NOT use
We'd love to help, but we haven't received any support requests from you. Please contact our support staff at support@websiteondemand.ca so we can assist.
App would be good if it had support. If one of the various bugs impacts your site, or you have any cross-compatibility issues at all, the only response you're going to get from support is "I don't have time. Find another app."
I suggest you find another app from the beginning instead of wasting your time with this one because once the bugs impact you, you're going to be starting all over again anyway.
AFTER THE TRIAL MY CLIENTS WERE PAYING MORE AND DIDN'T GET ANY DISCOUNTS! PEOPLE WATCH OUT! IN THE TRIAL IT WAS WORKING GOOD! BUT AFTER THE TRIAL OMG!
There could be several causes of this, and we'd be happy to help you resolve it. It looks like we responded to your support ticket but haven't heard back from you yet. Please contact us at support@websiteondemand.ca for assistance.
This app is not compatible to any product options app. I contacted their customer service a thousand times asking for them to fix their bug and showed a lot of screenshots and explanations. But they refused to fix. Then I changed to the Volume & Discounted Pricing app, and now everything is working fine for me. I am glad I found Volume & Discounted Pricing. It meets all my needs.
Hi there,
Our app is, unfortunately, not compatible with some product option apps. Though this is already in our development pipeline, we currently don't support/integrate with them. We are so sorry about this!
With that in mind, we currently are one of the few discount apps that works seamlessly with Shopify Discount codes and Currency converter - so please let us know if we can help you in that regard.
We know our app won't work for 100% of merchants, but it's certainly our goal to make it work for 99% :). I will also make sure our support team gives more succinct answers in cases like this in the future - we work SUPER hard to take excellent care of every client, day or night.
Thanks for your understanding,
Robert & The Bulk Discounts Now Support Team
very slow support, and late feed back, they must have chat support to be able to benefit from them and the App