Bulk Discounts Now WOD , 561 recensies
Verfijnen
-
Op beoordeling
App is unpredictable...only applied the discount about 30% of the time. I have many abandoned carts due to this. App is completely unable to apply the discount in draft orders. This is an embarrassing way to reflect on our business.
REPLY TO DEVELOPER: I shouldn't have to inspect each and every order to make sure your app is working. I absolutely did reached out to your support when the problem was discovered last night. Response was "refreshed it on our end." This doesn't help the snowball of problems I found with other orders and abandoned carts upon further investigation of order history. How could I possibly trust that a "refresh" problem wouldn't occur again? Store owners have a lot to do besides watch for when apps 'might' not work.
Hi there - sorry to hear about the troubles. I noticed you didn't reach out to our support for assistance. We'd be happy to assist. Please contact support@websiteondemand.ca.
Also, draft orders not supporting discount codes is a limitation in Shopify - not Quantity Breaks Now. Quantity Breaks Now does support discount codes via a workaround. That option can be enabled from the Settings tab in our app.
Although you can set a tiered discount, there is no discount when paying, and the customer service does not reply
Hello to our friends at Smart Desktop Laser Cutter & Engraver | xTool
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration, but the delay was because we had an unprecedented volume of requests today. I'm VERY sorry about this, it is not at all what we aim for.
We have already replied to your email. Please check your inbox and let us know the details so that we can help you ASAP. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
the shitty app, don't recommend to use, the hidden feed may be applied, better avoid this application
Sorry to hear there was some confusion about our pricing, however our app pricing is clearly shown on our app page. There are no hidden fees. You're welcome to use our free plan for as long as you like, and I see you currently still have the app installed.
If you have any questions, please reach out to our support staff at support@websiteondemand.ca and we'll be happy to help.
** ALERT! STAY AWAY FROM THIS APP **The Apps is very buggy and does not play nicely with other apps in your store. The issues I experienced are numerous: errors in the calculations of discount, display format, app launch, and usability. It has been several days that the support has been working on fixing these issues. Although most issues have been fixed, I still cannot access the app because it errors out. If you want to be frustrated and wait your time then this app is for you. They charged me even during all this fiasco but at this point, I do not care. I just need to get out of this mess. Good luck if you decide to install it...
Hi Element Tattoo Supply,
We're sorry that you've had this experience with our application. Our development team has found and fixed many of the bugs that you encountered.
As mentioned, we’re happy to hear that the issues have been fixed, but unfortunately there was a server outage that caused the app to error out in the way that you describe. This occurs infrequently, and service is always restored as soon as the relevant server comes back online. If you'd like, we are happy to offer you a refund. If you decide to reinstall our applications, we will ensure that your store is setup quickly and to your expectations.
Stephanie and the Customer Support Team
this is really a shit app, pls go far away with it. there is no action on checkout page, and there is no support for the app. write a email to the support center, and there is no reply
Hello to our friends at atoupee
Thank you very much for leaving us this feedback. I am Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I am sorry to hear about your negative experience with our app. We cannot find any recent emails regarding your request. We have reached out to you directly via email. Can you please reply to that email so that we can get your issues sorted out ASAP?
Please let me know if there's anything else that I can help you with? Again I'm very sorry about your experience.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
App is buggy, breaks most of the css on the product and cart page. Automatic installation does not work and customer service team is not responsive. This happened before with a different store and although I had the same experience I decided to give them a chance. I guess the developer is not interested in delivery a good product and providing good customer support.
Hi there,
Hope all is well with you.
My name is Robert, Operations Manager for Website on Demand apps.
This is not a thing with our app. In fact, we were known to have one of the best tech support in the business.
I was able to check the ticket and it appears that our agent was able to respond on time (ticket#31173). This email was sent to development@dryeyerescue.com.
Please advise.
Best,
Robert
This app cost me sales. My checkout page became glitchy and customers were not able to proceed. For four days this was the case until I deleted the app.
I deleted the app and yet the quantity breaks are still on my page and I can't delete them.
it worked for 2 -3 hrs, after that it disappeared on product page, i sent mail to support and i got reply also with standard script, and after that i followed up also, seems like they are not responsive, i needed this feature asap, so i'm gonna install another app for this.
Complete waste of time with these guys - I spoke to someone called Amandeep 1 week ago and explained exactly what type of discounts we offer, e.g. mix and match and explained how these work, after which I was told their app could offer this feature. Then, after 3 days of contacting them trying to enable their free trial, which failed due to a technical error, finally got this working today - only to have wasted another 4 hours trying to set the discounts up because their support assistant has just come back to me to say "I do apologize for this, I will contact him and talk about it because we cannot waste merchants time saying that we have something when we do not"... I wish these app developers would be a bit more honest and stop wasting valuable time.
Hi SaveCo Online Ltd,
We’re sorry that you had this experience with our application. Unfortunately, we do not support the mix and match discounting that you described. We will be investigating how to support this feature in the future, and will relay your use-case to our development team.
We’d also like to apologize for not making this limitation clear earlier in the process. We will update our documentation and ensure that all of our agents are properly trained so that this does not happen again.
Stephanie and the Customer Support Team