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Had mooi geweest, maar helaas werkt de app niet altijd goed wanneer klanten snel afrekenen via bijvoorbeeld Google Pay of PayPal. Daardoor werd de korting regelmatig niet verwerkt. Het gevolg was dat klanten achteraf ontdekten dat zij geen korting hadden gekregen, wat natuurlijk voor irritatie zorgde.
Om teleurstellingen en klachten te voorkomen hebben wij besloten deze app niet meer te gebruiken. Jammer, want het idee was goed, maar in de praktijk werkte het voor ons niet betrouwbaar genoeg.
Thank you for explaining this so clearly. We’re sorry the discount was not applied consistently when customers used faster checkout options like Google Pay or PayPal, especially since that can understandably lead to confusion after purchase.
Our team will reach out by email, and if you’re open to reinstalling the app temporarily, we’d be glad to review the setup and order examples directly so we can confirm the cause and help you avoid this issue going forward.
- BDN Management Team
Roel at support and fixing stuff is great
Roel will be happy to see this, Zuluf! We’re glad he’s been able to help with fixes and keep things running smoothly for you.
Amazing customer support who goes beyond the boundaries of the own app and investigates potential conflicts with other integrations.
Works pretty fine!
Wow, thank you for such an incredible review! 🌟
It really means a lot that you noticed the extra effort. We know how important it is for everything in your store to work seamlessly together, so we’re always happy to look beyond our own app and dig into possible conflicts with other integrations when needed.
Thanks again for your trust and kind words. We’re here anytime you need us.
The customer service is great. the best upsell app ever on shopify. it helps a lot for the business.
Hello to our friends at Romantic Era
Thanks for the awesome review. We're so happy to hear that you are enjoying Bulk Discounts Now and that it is helping your business flourish. We wish you and your store great success. We appreciate the recommendation!
Cheers,
Pushpesh & the Bulk Discounts Now Support Team
Although you can set a tiered discount, there is no discount when paying, and the customer service does not reply
Hello to our friends at Smart Desktop Laser Cutter & Engraver | xTool
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration, but the delay was because we had an unprecedented volume of requests today. I'm VERY sorry about this, it is not at all what we aim for.
We have already replied to your email. Please check your inbox and let us know the details so that we can help you ASAP. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
Very good and quick problem-solving support! The APP works well on my website! Recommend and don't hesitate to use this one.
Hello to our friends at EKSAtelecom Store
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team has been helpful to your requests. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! We really appreciate the high recommendation!
Tanu & The Bulk Discounts Now Support Team
We use this app in our shop and for the most part this works very seamlessly. It has saved us a lot of time messaging customers and creating the draft orders ourselves with the bulk discount. If we ever have issues, the support team is quick to respond and fix the issue on our site while I can focus on my business!
Thank you for the 5-star review Greek Letter Co.! We appreciate your support.
Not actually unlimited on the paid plan. We received an error after 22 discount groups that we were approaching the max file size. The 33 groups each had 3 discount tiers.... this is far from unlimited....
Yes, the file size is a limitation of Shopify, however, the app makers know this, it's in their FAQ, yet they advertise unlimited discount groups....
Hi Pavilion - Wholesale Outlet and team,
Thank you for your feedback and for highlighting this issue. We’d love the opportunity to investigate further and identify what’s causing the error in your setup. Could you please reinstall the app so our developers can take a closer look? Resolving this is a priority for us, and we want to ensure the app meets your expectations. Let us know once it’s reinstalled, and we’ll get right to work!
Thank you for your understanding and we hope to hear from you soon.
not working properly. when you increase the quantity in the shopping cart, the item gets removed
We're very sorry to hear that adjusting the quantity in the cart isn't working as expected. Our team is happy to help to help make this right! We will reach out to you ASAP to help out.
-Bulk Discounts Merchant Support team
Had a small glitch / string error - contacted the team and within a minuet they replied. Amandeep was super helpful and the error was resoled straight away. if you're looking for a bulk discount app - this is the one. does exactly what it says on the tin.
100% satisfied every time.
Greetings Twink Candle Company,
Thank you for taking the time to leave us this great review! It is great to hear that Amandeep was able to help you quickly and resolve your desired results. We want to keep you 100% satisfied, so never hesitate to reach out if you run into any problems, questions, or comments.
Stephanie and the Customer Support Team
