Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer service and user-friendly interface. It's known to boost average order value and conversion rates by offering a variety of discount styles, including bulk, volume, and tiered discounts. The app's compatibility with various themes and carts, seamless integration with other apps, and live chat function are also praised. Some merchants suggest improvements to the backend design to better align with Shopify's principles.

April 10, 2024

Has worked well for us. When support was needed due to a Shopify update, it was provided quickly and effectively.

Sewell Direct
United States
Over 4 years using the app
Website on Demand Studio, LLC replied April 12, 2024

Hi there Sewell Direct team!

Thank you for the amazing review! We understand how important it is to get support which is why we do our best to ensure that our merchants receive prompt assistance.

If you need anything else, please let us know. We'd be glad to help!

March 27, 2024

Worked great for many years. Recently, they could not get it to work on my store. They say they have customer service till 8pm but they barely respond. They haven't updated the app yet for the new Shopify. Also, they asked me to delete and reinstall app. When I reinstalled app, they wanted me to pay the new increased price.

Wholesale Perfumes NYC
United States
About 3 years using the app
Website on Demand Studio, LLC replied March 30, 2024

Hey Amit, you're right - we let you down, and I'm sorry for that. We fixed the issue you were struggling with, but it obviously came too late. I'll be reaching out to you by email - I really hope we can win your trust back somehow.

Hannes Bez | Director of Customer Support

March 16, 2024

Wow!! I’m so excited that I chose this particular company for our “bulk” pricing for our new website. I am big on. “branding” & ensuring everything is in our PMS colors & fits our overall design. The customer service folks at WOD have absolutely gone out of their way to help me do things & make it look better than I thought possible! They also delivered the customer service with a smile which to me is everything. I look forward to a long term, mutually beneficial relationship with the folks at WOD! Thank you WOD & StaySm:)in’!

WhiteBrights®
United States
20 days using the app
Website on Demand Studio, LLC replied March 18, 2024

Hey there WhiteBrights®!

Thank you for the detailed review! This is one of the best feedback we've received and we are very thankful that you took the time to share your experience.

If you need help with anything, please don't hesitate to reach out to us! We'll do our best to help you out.

March 28, 2024

Timely customer service through the chat function, thanks!

ANS.EIN
Singapore
Over 2 years using the app
Website on Demand Studio, LLC replied April 1, 2024

Hey ANS.EIN team!

Thank you for the wonderful feedback! We're glad that you received a prompt reply from our support team. We appreciate your support and hope that you continue using Bulk Discounts Now.

If you need further assistance, you know where to reach us!

January 15, 2024

The customer support has a great service. They immediately responded and fixed the issue we had in our shop. Good job!

Dream Vessels
United States
Over 3 years using the app
Website on Demand Studio, LLC replied January 17, 2024

Hi Dream Vessels and Team!

Thank you for making our day with such kind words and wonderful feedback for our support team. They'll surely be happy once they see your review!

Feel free to reach out if there's anything else you need help with!

Edited March 15, 2024

The team goes above and beyond to make things right. These guys are not outsourced and doing the job without context or care (think Amazon support).

If an app didn't care about their business, then they certainly wouldn't care about yours either. In this case, the entire team works in every customer's best interest and at heart they truly care about their business.

As an aside, i've come to appreciate their understanding of Shopify's ecosystem, the technical considerations and limitations, and so forth. I'll recommend them to others.

OrnamentallyYou
United States
7 months using the app
Website on Demand Studio, LLC replied November 29, 2023

Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right!

Hannes Bez | Director of Customer Experience

March 21, 2024

Amazing app, great team and top-notch support from Sunny and Alina!

Mister Agave
United States
About 1 month using the app
Website on Demand Studio, LLC replied March 25, 2024

I'm glad that Sunny and Alina were able to help you out Mister Agave and team! Thank you for your feedback, this helps boost our team's morale and gives us more reason to provide you with excellent customer service!

If ever you need any help or have additional questions, please feel free to reach out to us!

March 14, 2024

Excellent support and app is amazing as well

FragzUAE
United Arab Emirates
12 days using the app
Website on Demand Studio, LLC replied March 18, 2024

Hi there FragzUAE!

Thank you for the 5-star review! We also love the feedback for our app and the support team. We appreciate your support.

If you need help with anything, please feel free to reach out! Our team would be glad to help.

February 1, 2024

Their team is not only helpful but also genuinely committed to meeting our store's needs, providing personalised advice and support throughout

Branding Evolution
Australia
4 days using the app
Website on Demand Studio, LLC replied February 6, 2024

Hi there Branding Evolution and team!

Thank you for your heartwarming review. Your support is highly appreciated!

If you need help with anything else, please let us know. Our support team would be glad to help!

November 23, 2023

Brilliant customer service even for coding specific questions. Big thanks especially to Amandeep!

LIANI HOME
Germany
About 2 months using the app
Website on Demand Studio, LLC replied November 24, 2023

Hey there Liani Home and Team!

Thank you for taking the time to give us such a wonderful review! Amandeep had a great time helping you out, and for sure this review will make his day once he sees it.

Please feel free to reach out if you need our assistance again!