P: Quantity Breaks & Discounts
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I contacted tech support, got a real person, and they removed a button in real time to make my discount work seamlessly. Amazing!
Thank you so much for your awesome feedback on P: Quantity Breaks & Discounts app! 😊
We’re really happy to hear our tech support could jump in right away and make that adjustment for you in real time, that’s exactly the kind of seamless experience we aim to deliver 💙
If you ever need anything else or want to fine-tune your discounts further, feel free to reach out anytime, we’re always here to help 🚀
Support was super helpful and personable, capable and efficient.
Thank you so much for the wonderful feedback! 😊🌟
We’re really happy to hear the support team was helpful, personable, and efficient while assisting you with P: Quantity Breaks & Discounts. Providing both friendly and capable support is exactly what we aim for 💙
Thanks again for choosing P: Quantity Breaks & Discounts. We’re always here if you need any help! 🙌🚀
App went offline for some hours. Upselling bonus stopped working during this period - the effect on sales you can imagine. An effect on customer trust as well as the announcement of the bonus still was displayed. The app seems to have problems in its general set up.
Hi there,
I completely understand your frustration, and I want to sincerely apologize for the downtime and the failure of the upselling bonus feature.
You are absolutely right, displaying a bonus that isn't functioning is a breach of trust, and the impact on your sales is unacceptable. We let you down during a critical window.
We have identified the server issue that caused the outage and are currently auditing our infrastructure to ensure the app's stability is rock-solid moving forward.
Our support team has already sent you a direct message so we can provide proper assistance with your case and make this right. I hope to hear back from you.
Best regards,
Kaylee
App went offline for some hours. Upselling bonus stopped working during this period - the effect on sales you can imagine. An effect on customer trust as well as the announcement of the bonus still was displayed. The app seems to have problems in its general set up.
Update:
Technical reaction of app provider immediate. Acc. to them issue was most likely caused by temporary connectivity delays between their server and our location, which could result in the app taking longer to load or briefly appearing unavailable. They said to now have optimized their infrastructure and routing to improve stability and loading speed, so this situation should not happen again.
Reaction:
From 1 to 3 stars due to immediate reaction. If app and discounts now work properly upgrade back to 5 stars will follow.
Update 2:
All running smoothly now.
Reaction: Upgrade from 3 to 5 stars, as chat and dev team obviously did a good job. Will keep the app and embed it deeper by implementing further discounts. Problems are there for being solved.
Thank you very much for taking the time to update your review to 5 stars ⭐⭐⭐⭐⭐! We truly appreciate your willingness to revisit and update your feedback. Your sincere support, along with such a detailed and real-time review, means a great deal to our entire team 💙
Honest feedback like yours helps us continuously improve and motivates us to provide better support and a better experience for all users. We’re really grateful for your trust and understanding, and we look forward to continuing to support you whenever you need. Thank you once again for your kindness and encouragement 😊🙏
Fast and great support service
Thanks a lot for your feedback 😊
We are glad you had a fast and great support experience with P: Quantity Breaks & Discounts. Always here if you need anything 💙🚀
extrem schneller und effektiver service und super nett und hilfsbereit. Die App bietet noch viel mehr als ich dachte. Funktioiniert tadellos
Extremely fast and effective service, and super friendly and helpful. The app offers much more than I thought it would. Works absolutely as expected
Thank you so much for your amazing review of P: Quantity Breaks & Discounts app! 😊🚀 We’re truly happy to hear that you experienced extremely fast and effective support, and that our team was friendly and helpful. It’s also great to know the app offers even more value than you expected and works perfectly for your needs. Your feedback means a lot to us and motivates us to keep improving P: Quantity Breaks & Discounts to support your business growth even better. Thanks again for trusting our app and team 💙🙌
Excellent app. Easy to use and integrate with Shopify. Great Customer Service and support.
Thank you for the wonderful feedback 😊
We are really happy to hear that P: Quantity Breaks & Discounts is easy to use and integrates smoothly with Shopify. It is also great to know our support team made a positive impact 💙✨
If you ever need anything or want to explore more features, we are always here to help 🚀🤝
After testing multiple discounting apps, I've finally found the BEST one! The support was incredibly helpful as well. Thank you Pareto!
Wow, thank you so much for the amazing feedback! 🙌🌟
We’re honored to hear that after testing multiple discounting apps, you found Pareto to be the best! That truly means a lot to us.
We’re also thrilled that our support team could help make your experience even better. If you ever need anything, we’re always here for you. Thank you again for your trust! 🚀
We ran our largest newsletter of the year and the app stopped showing the discount when we ran over a limit we didn't know existed. We found out 4 hours later and this awful app ended up costing us thousands of dollars in lost sales we can't get back. Do NOT use this app or you will get screwed too!
Dear our valued customer,
I’m truly sorry for the disruption during your newsletter campaign and understand how frustrating and costly that was. The discount stopped showing because the free plan’s usage limit was exceeded, which paused the feature.
Regarding the notifications: our usage alerts didn’t reach you because the email on your account was unsubscribed from our messages. We should have ensured critical service emails (like quota warnings) are delivered even if marketing emails are unsubscribed, and we’re improving this now so important notices aren’t missed.
We’ve already reached out to you directly and look forward to your reply so that we can resolve your concern. We value your feedback and are committed to earning back your trust.
With all my best,
Kaylee - Customer Support Manager
excellent service merci beaucoup de votre patience :D
Merci beaucoup pour votre adorable message ! 😊
Nous sommes ravis d’avoir pu vous offrir un excellent service, et merci à vous pour votre confiance. Votre satisfaction est notre priorité !
Si vous avez besoin de quoi que ce soit d’autre, nous sommes toujours là pour vous aider. 🚀
