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This app has been horrible, constantly messing up the sync from our shopify inventory and our Quickbooks, Actually made our book keeper so frustrated she quit. I have been trying to get it to sync properly, and it will work great for a week or so and then goes astray again. Please HELP!!!!
Dear Customer,
We apologise for the inconvenience you are facing.
We checked your store details and it appears that you are using the inventory feature for about 2 years now. Can you please share with us the issue that you are facing so that our team can assist you with the same?
Our email id for support is qbspsupport@parextech.com.
If required we can do a web call with you.
Regards,
Parex Support Team
You can't look at the mapping and this is causing duplicates for my bookkeeper. The support team does not seem to be responding so that makes it even better!
Used and for some reason my site went down at the same time and decreased in speed. There are also hidden cost of that. I deleted very quickly.
Dear Sir,
Our app is a Zero footprint app which means that our app does not interfere with the front-end of your site and hence our app cannot affect the speed. There seems to be some confusion with any other app that you might have installed at the same time.
We have tried to reach out to you on email as well as phone. Please give us one more opportunity to serve you.
Thanks,
Kumar
app installs but is not usable as you need to select the plan you'd like after your free trial and selecting any of the options produces an error.
previous 5 star reviews seem to be auto created based on the names used. it's list of features seemed impressive if it actually worked.
Dear Sir,
We tried to reach out to you several times on phone and email.
We have rectified the issue which was causing you error in our app. It was because of a browser incompatibility. I would request you to come reinstall the app and we can assure you that you will be satisfied with the app functioning.
I will personally make sure that it works perfectly.
Regards,
Kumar
Update: From Sam in Support: We have stopped offering the app for new customers from some countries however there is no change for existing customers. The app continues to work in the same way for all existing customers. (Thank you Sam for the quick resolution)
Update: This was a great app until I went into my apps on 7-8-2021 and it tells me the app is no longer supported by shopify and may not work properly. I reply on this app to sync not only my orders but my inventory. I am freaking out a little i hope I hear back from Support soon.
I use this app to push orders into QuickBooks and it seems to be doing exactly what they claim so far no issues. I added on the inventory sync and the thing I would change is offer a way to how many and what products have been synced. It did create some new product duplicates but that was an easy fix for the piece of mind that inventory is accurate for a decent price.
Great app for syncing your Shopify transactions into QBO. Relative to other QBO syncing apps, we have found this one syncs pretty much all available data you can think of for a reasonable fee. Well developed app and the support is quick too.
The QuickBooks Bridge team was super helpful and responsive when setting up my stores and the app now runs smoothly with no problems. Great service.
I have used quickbooks bridge when i was using shopify 2 years ago and it worked well. Currently i have it installed on another shopify site and again it works well. Most importantly the support is prompt and accurate.
This is the best App I've used on the Shopify App store and people who run it are so professional and helpful!
Really great support, helped to resolve my unsync issues, working fine with Quickbooks, easy to use and set up.
We use this app to integrate Shopify transactions to QBO. We have multiple sites and use it on every one. The integration was very easy, and the customer service provided by Parex is absolutely excellent. I always have a response within 24 hours and they take care of everything right away. Highly recommend.
Shopify sales and payments importing to QB 2021 Desktop could not be easier. You will have to add some new sub-entries into your Chart of Accounts such as Bank:Shopify Payments and General Liabilities:Shopify Gift Cards but that's easy. The wizard walking you through the mapping fields of this Connector is very easy to understand. I've synced my 2021 sales and update every 90 minutes and paid to have my 2020 sales to be "back-synced" - cost was $14 which saved me so much time as opposed to entering them manually.
Customer Service is on the ball, I worked with Kumar and he pulled in his team of experts to help make sure all was done correctly. The result is our accountant can see the sale (brought in as invoice) and the payment once it has shipped. Simply the best for QB Desktop software. Bravo to all at Parextech.
This app is fantastic, the best by far for this type of feature and saves you a lot of time. The support experience was fast and helpful as well!
The QuickBooks Bridge support team has been super helpful on multiple occasions. Very responsive and thorough in helping you resolve any questions you may have!
Every now and then we have issues, but the support team is always super responsive and we are able to resolve our issues within a matter of hours. Highly recommend!
Overall this app does the job, syncs over transactions from Shopify to Quickbooks saving time not having to enter customer details and what they ordered. There are some issues (support advise it's a Quickbooks issue) with cents rounding and you have to be careful with SKU syncing because if you change a SKU you need to ask support to refresh the sync as it doesn't update automatically. Support have been very helpful working through these issues and once you're aware of them you can manage them. It's still be a great time saver and I will be keeping the app.
I use this app for orders and inventory sync, which is done nicely. Support is very responsive and supportive in helping set up and configure. Would like to have a notification on failed sync, also a view of the tables with products, locations mapping together between SHPF and QBO.
I used the App to move my products from Shopify to Quickbooks! The app is user friendly and the support team is very helpful. I recommend it!
We tried numerous QB to Shopify integration Apps and this is the only one that truly worked the way we needed it to. Their support team are also very knowledgeable and helpful.
The App is working well now, the Support from this app is committed on helping people with problems. I am updating my review now :) Thanks for all your help !
Dear Sir. Thank you for your message. We have been in touch with you over the email.
We have reset your trial period and also will work with Shopify to provide you a refund for the amount charged to you.
We hope to resolve all your issues and have you as a Happy Customer on our app.
Thanks.
After much research, we are very grateful to have found QuickBooks Bridge, which is the overall best app to help us synch data from our Shopify store (www.thexshop.xyz). As a startup, it can be very difficult to balance reasonable cost with the functionality required for success. Rushabh and team provided us with friendly, quality, and timely service to make this happen. While we are only in the early stages of using the app, we look forward to continuing to leverage its functionality and in the meantime we wanted to share that we highly recommend this app for its reasonable cost and suitable functionality (and UI), in addition to the excellent support/service provided!
Great support, easy to use. Would recommend this to anyone who needs help with importing transactions to QB easily.
I use this app to sync Shopify with QuickBooks Online. The app does what it says it will and the customer support is very responsive and helpful.
Initial problems were helped through a responsive help team. Been working with Kumar and Sam for a couple of weeks and almost ready to have things going.
Thank you for your patience. It was a pleasure interacting with you. We hope and will see to it that all the issues are resolved very soon.
Do let us know if we may assist you further.
Hidding the real price of the app which is between $10 and $30 more than what it shows here considering you pay $30 this app to just transfert your data to the real website which also charge you the same price.
I had to speak to the support for like 1 hour cause he kept avoiding my questions about the real price of the app if you want everything to be working.
Try to be (more) honnest
Dear Sir/Madam,
Thank you for trying our app. We tried to reach you both by phone and email but were not able to reach you. We will be happy to assist you with this issue that you are facing.
The issue that you were facing was because QuickBooks did not find a valid company to connect to. The screenshots that you had sent to our support team were all from QuickBooks. When you click on Connect to QuickBooks button, the control is then with QuickBooks for Authorization to your account.
In the first screenshot (https://prnt.sc/qt1w3m) QuickBooks is asking you to create a company because it did not find one with your email account.
In the second screenshot(https://prnt.sc/qt1zxw), you can see that QuickBooks is asking you to select a type of account for the new company.
In the third screenshot(https://prnt.sc/qt1yiv), QuickBooks is asking you to enter the credit card details. All these 3 screenshots are outside the control of the app. You can see the intuit.com (QuickBooks' parent company) in the URL.
Our app only charges through Shopify and never asks you to enter the credit card details anywhere.
If you already have an account with QuickBooks, it might be that the QuickBooks account is with a different email other than the one that you tried to connect our app with.
We will be more than willing to assist you with resolving with this issue if you give us an opportunity.
Thank you. Regards,
Kumar
Customer service beyond impressed me. They responded to my issue within minutes, and they kept responding to my emails very quickly until the issue was resolved. Imagine what the world would look like if this was the standard of customer service... I'm just grateful for their team's care. The actual App itself is incredibly helpful. It's made bookeeping wayyyy less of a pain in the behind.
The challenge with using other platforms and their plugins that we've encountered has been terrible customer / support services. I would be happy with decent support however this team actually goes above and beyond and are on it quickly. I highly recommend this app.
Had some minor sync issue at the beginning, then Sanjay was very helpful and solved the issue very fast!
I just started using this App and had some issues setting up, but the customer services was quick and very helpful, and they made sure everything worked the way it was suppose too. Thanks ya'll!
The support on this app was amazing, my bookkeeper left halfway through the setup process and Kumar was patient and walked me through it all. The app works as it is supposed to.
This takes all of the pain out of going back and forth and spending soooo much time doing entries. It works exactly as it should! Very grateful for this app!
It is very easy to set up and the technical service is exceptional. Kumar attended me immediately by chat, the treatment was excellent.
I have tried this application, to synchronize my orders, but there was a functionality that was required and it has kindly given me support and a timely solution. The service is excellent. I recommend this App and its team
I was looking for an app to import Shopify transactions & inventory into QB Online. This one fits the bill so far, and they have great customer support!
I tried to download other apps to sync with my QBO, but all of them were pretty hard to use and the Customer Service wasn't able to help. Now, THIS APP is a total game changer, it works extremely well, gets the job done and their Customer Service staff is out of this world!! Download this app ASAP and make your life easier!!
Awesome Support. Quick Response. Exceptional Value for Money. If you just need an app to link up your Quickbooks Online to Shopify for easy accounting. Just use this app, compared to the prices for bigger apps like SAAS or Automate.IO.
I used this app to integrate Shopify and QB Online. It worked beautifully. The customer service was prompt and helpful. I was set up and integrated in just a couple of hours. I had previously tried other apps and found them complicated and lacking clear and concise entries to my software. I was certainly recommend this app.
Kumar and his team are brilliant, synced my data from my account opening to present without any issues or complications.
I chose to migrate from Xero to Quickbooks because of Bold's Commerce's cost and poor service - Quickbooks is all around cheaper and $4.99 a month for this App is excellent value for money!
Kumar and the team are excellent, He was patient with me and helped me to set up what was needed so all the appropriate programs worked with each other. The app is working great just as described and expected. What a awesome product, a 5 star for sure. Use this app it is the best one out there. Once it is set up it is easy to use. Can not thank you enough.
Kumar and his team are on a different level regarding their customer service and care. They've actually set up the app for me to work in South Africa in 1(!) day and made sure everything works 100%. Super friendly and responsive team and a simple yet great app that does just what it is supposed to do!