QUICKBOOKS SYNC by BOLD

I will put 4 stars instead of 5 as my initial query was not even taken into consideration by a member of their staff.
However after having insisted, Samuel L was so kind to call me within 24 hours and did everything to sort my problem out very shortly.
Thank you again Samuel. The app is great otherwise!

This app has been helpful thus far. I just started using it and can't wait to see what it can all do! Paul was very helpful to me when I had questions regarding using it for the first time.

Just started using the app and so far so good. Did have an error when exporting but reached out to customer service and customer service (Nikhil) got back to me pretty quickly with a step-by-step guide (so helpful!) to figure out how to get around the errors. I am a visual learner so the guide was exactly what I needed. Hopefully this app works in my favor as I grow and expand my business.

I received excellent support from Alexa while troubleshooting my issue. Thank you again for helping me to resolve my issue.

This app does not sync refund transactions, so if you have a customer that buys a product, the sales gets recorded as a sales receipt correctly, but they cancel their order and you refund, that information does not get transmitted to quickbooks. The app claims they do this, but they don't. We realized this after thousands of transactions had gone through, and now we've had to spend hundreds of dollars with an accountant to estimate a solution that works. I highly recommend not getting this app and recording your payouts as sales instead

This app isn't great. Not sure if Quickbooks or this app, but things don't sync well.
And product inventory syncing is one way only - from Quickbooks to Shopify - I want it the other way round and you can't. Such as shame as I want to use the product inventory elements of Quickbooks, but this makes it impossible.

First off, this app worked fine to start with and then suddenly stopped working. My bookkeeper didn't notify me right away so I was paying for months and was not getting the service. The problem - suddenly for some unknown reason one of the CRA tabs for taxes wasn't correct so instead of notifying me that it was no longer syncing with QB, they just kept charging me? Why on earth would you have an app that works and then stops and keep charging me?

Thank you to Alexa at Bold Commerce! She did an awesome job fixing my inventory problem. Alexa replied quickly to questions and was dedicated to helping me with the fix. Great Job!

Thanks Jericho and Rony for you help today. You were able to get my questions answered quickly and efficiently. I really appreciated you checking into how things work in QBO so I could get the most out of your app. Your customer service makes me glad I chose your app.

Jericho helped me out with an issue I was having. He was awesome. Very quick and helpful. I recommend this app to everyone