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We were having some issues with exporting. I reached out to customer service and they were fantastic to work with. I worked with Nick, and he took care of us. Glad to know that there is a solid team able to help when needed. Thanks!
Customer Support is amazing! Daniel was quick to respond, and very knowledgeable. He fixed our problem easily! Thanks Daniel!
We're so glad that Daniel was able to help with your support request! Thanks for your review and thanks for choosing Bold!
This app works really well for us. It saves us tons of data entry time. We don't sync inventory, just orders. Occasionally it has errors, but usually it's because a tax category wasn't pre-configured.
Thanks for your wonderful review. We are just so happy to be a part of your business solutions and are here to help whenever you need! Thanks for choosing Bold!
I had an issue where my orders weren't syncing properly with QuickBooks so I went on the chat and Nick was able to assist me immediately with the issue. They have friendly and easy to reach customer support!
Hamza, of Bold Commerce Merchant Success Quickbooks App, was fabulous. They were patient and diligent and helped me to solve my problem in a professional way. I would highly recommend this APP and their customer support team for a fine service.
Thank you so much for the review and recommendation. We are so happy to hear thats Hamza provided great service quickly. Please don't hesitate to check out our Help Center or reach out through Live Chat should any questions come up.
This app makes Shopify / QBO integration so easy. We've been using it for a couple years now, and it runs just right 99% of the time. In those rare moments when we've had an issue, I've had great experiences with customer support. Most recently, I worked with Nicholas and he was super helpful and committed to helping me figure out the problem. Very pleased!
Thank you for your review! We are so happy that you find the app easy to work with, with little to no issues and that Nicholas was there to help. Thank you for choosing Bold!
If I could vote 0 stars.. I WOULD. For lack of a better word, this app SUCKS. It's the slowest things since dial-up and when you try to re-map or make a change with the sync, half the time it doesn't even load. I've been literally trying to switch a SKU mapping for two items. A SIMPLE AND QUICK TASK, and it has taken 3 days since the mapping won't load. And when it finally does, when you hit "edit" to change it, NOTHING HAPPENS. What a piece.
Nikhil was very great to work with. He resolved our issue in less than 48 hours and I am grateful for the service I have received!
Thank you for your review. So happy that Nikhil was there to solve your issues in a timely manner. Thank you for choosing Bold!
I find this app very useful to check that our sales are being exported into QuickBooks correctly and the app is easy to use. Whenever I have had any queries Bold have been there to assist me, especially Nick who helped me with my latest enquiry and sorted it straight away. Thank you Nick. Your help is much appreciated.
Wouldn't recommend this app until the integration of taxes works better. When it brought over the tax from Shopify to QBO it put all the tax in PST and didn't split the GST out. Made for a big mess on my PST audit this spring.