QUICKBOOKS SYNC by BOLD

This app worked fine for a year or so and then it just stopped exporting to QB. After numerous attempts for a callback with customer support, they only emailed me days later. None of the tech support agents listened to the actual problem and they kept passing me from agent to agent...each one more clueless than the last and it was obvious no one bothered to read the previous correspondence, wasting a ridiculous amount of my time. Possibly the worst customer service I've ever had to deal with for an app that's supposed to simplify my life. I will be looking elsewhere going forward.

This was FREE. Now I HAVE TO PAY monthly for this app to sync orders with QuickBooks.

Bold is seriously the worst app developer in the shopify store. Terrible support, and a terrible, greedy company.

Stay away from Bold products.

used to be a grill great App. Now they charge for an app that is not even compatible on my Mac...... So upset, Wish it Never changed. its 100% the App not the Quickbooks. Program has not automatically downloaded since March.

Malheureusement il y a un bug avec les codes promos. Lors que le client entre un code lui offrant la livraison gratuite l'importation de ce reçu de vente comporte une erreur de taxe. C'est un énorme problème qui débalance toute ma comptabilité! Et personne chez Bold n'est en mesure de trouver la solution (après un mois je me rends à l'évidence et je vais chercher une nouvelle application) Unfortunately there is a bug with the promo codes. When the customer enters a code offering free shipping, the importation of this sales receipt contains a tax error. It's a huge problem that throws all my accounts off balance! And no one at Bold is able to find the solution (after a month I realize that I am going to look for a new application)

Super frustrated that the minimum for a "free" account is 30 orders a month. I get you need to charge for a service that needs to be maintained, but more apps with a fee to add to my shopify store. Great....

I have been using this app for over 2 years. Mostly I had not problems. Recently many orders were not exporting to quickbooks. I asked the app support people for help. They exported the stuck orders, all with incorrect tax codes. They weirdly added tax codes for each State in Australia. I never asked them to do this. It meant I had to manually delete around 300 entries in Quickbooks with 3 clicks for each deletion, taking me ages. I have since asked for a refund of my annual fee, with no reply, and switched to Bridge. It was a very easy switch and they back-exported (perfectly) all the sales the Bold app was unable to do correctly.

Sneaky way of doing business. Even after we pay other fees. You have lost my faith in your company and will not be continuing to use your APP. DO NOT USE THIS APP, they will probably start adding more fees to it once they lock you in.

Doesn't work and they have Zero support. It stopped working and we have tried contacting support multiple times, we just keep getting the run around. They eventually closed our case despite never resolving the issue, or communicating with us.

We were loving having our Shopify connected to our Quickbooks, but we just received word that there was going to be a fee imposed on us. We have been using the feature for a couple of years, and it is part of the reason we switched to Shopify in the first place. Despite the fact that we really don't do a ton of sales per month, since they are charging per interaction with Quickbooks, it looks like that automatically puts us in the $30 PER MONTH range, and we will not be having it. This development also brings into question our commitment to Shopify in the first place.

Total garbage. It stopped syncing repeatedly. We fixed it. Then it stopped syncing because suddenly there were duplicate tax agencies for Washington State. Shopify, QBO and BOLD all blamed each other and none took responsibility to fix the app and problem. After several weeks they finally fixed it. Then it stopped syncing again!!! When I manually restarted the sync it lost transaction date data in QBO. During the course of using this app I paid hundreds of extra dollars to my accountant to have her un-screw all the stuff that this app screwed up. Total waste of time, money and energy. DO NOT GO WITH THIS APP.