BOLD QuickBooks Sync

It used to be free to export Shopify orders to Quickbooks online. Then they came out with this app by BOLD, and it's now an extra fee to use an existing service we already pay for.

The worst part is the export is always filled with errors that we have to manually check and fix. Additionally, we were able to export a whole month of transactions but when BOLD took over, we were told by BOLD support that the app can only handle about 3 days worth of transactions per export. Using this paid app feels like a downgrade from the already glitchy, but free app previously.

I have been using this app for over a year, but recently something has changed and I get errors on every export. There are tax rate discrepancies between QB and Shopify and its made a MESS of my quickbooks. My accountant and I have been working to fix everything for days. Stay away! Do not use this app. (UPDATE) After reading other reviews, its very clear that this company has screwed over many other shops on this platform. How the hell does Shopify advocate for this company? How many small shops have lost hours of time or hundreds of dollars to accountants to solve the issues created by this trash? I am surprised there hasn't been a class action lawsuit against this app to compensate for lost accounting fees and time.

Sync did not work straight away, however, a lot of patience and help from Jericho (Bold customer service) and it works perfectly now. Actually, the mapping was done automatically and its quite easy to setup if you follow the rules.

Our orders stopped syncing between Shopify and QBO. QBO told me to talk to Shopify. Shopify told me to talk to Bold. Navir @ Bold gave me a simple fix and it was up and running in a second. Thank you Navir for helping me when no one else could.

One star, because zero is not an option.
The purpose of this app to is to record your Shopify transactions in Quickbooks for your bookkeeping.
The part where this app fails is that is posts your sales tax incorrectly on every order. Therefore, it does not fulfill it's purpose.
It wasn't always like this. It was great until Oct 2020, when the sales tax stopped working correctly. Support doesn't care and does not answer when I ask if they have an intention of correcting this.
Highly recommend the "QuickBooks Connector" by Intuit app which does a much better job, is accurate, and FREE with you QB subscription.

This app failed to sync my sales with QuickBooks properly for a year, leading to inaccurate VAT reporting and thus an unexpected £4k tax bill, all of which I paid for the privilege of having! Until then, was perfectly happy with this software but this change - which was never indicated nor is there a way to fix/change it - has made this a useless boondoggle.

Listen here, normie. I've been learning how to do my own books for my online Shopify business and this app is an absolute dream. No - dream is an understatement. This shit is a cosmological marvel. As of now, everything seems to be running flawlessly and pretty much automatic. YES. AUTOMATIC. I can literally be shredding my Razor Scooter over to the 7-11 down the street to get a Big Gulp sized orange Crush, while this app is doing the boring-ass grown-up grunt-work for me. Admittedly, I did manage to royally f*ck up a whole year's worth of transactions by exporting them into the incorrect QB accounts, forcing me to delete all transactions with a third party app and re-export from scratch. And unfortunately, this app is so damn accurate that it refused to export a transaction that had already been previously exported by it's half-witted user. It literally refused to make a duplicate export cause my dumb ass couldn't figure out how to use it correctly the first time around. But then, almost out of nowhere, a red-haired angel by the name of Alexa flew down from the gates of Heaven aka Bold customer service and with a flick of her magical programmer wand, turned my epic fail into an EPIC CLIENT SUCCESS and just like that... my problems melted away like a snowman on Canada Day in Saskatoon. Listen here kiddo, if a normie like me can figure it out, a normie like you can figure it out too. So quit reading these reviews and download this shit NOW. Seriously, who needs a bookkeeper? This quickbooks thing has me feeling so intellectual that I'm seriously considering backing out of this whole YouTube thing to pursue being an accountant.

I am exceptionally frustrated with the way this organization changed it's pricing and disabled features with little to no notice.

I have been using BOLD to sync my Shopify sales to Quickbooks through their free integration for quite some time (not a limited time free trial). I received an email Thursday, June 29th stating the free integration will be phased out, and all must switch to a paid plan. No problem, I get it. Things can't be free forever. Problem is, this was the beginning of the 4th of July holiday and retail rush, and we could not make a change immediately. By July 1st - 2 days after reciecing the email from Bold - over a holiday weekend, no less - our integration ceased working.

This is exceptionally disruptive to our business, and I am very disheartened by the lack of consideration and communication for their small business users.

I've been having some issues with exports and reach out to online customer service. I chatted with Nir about the issues and it was really helpful. My problem was fixed during the chat. Great customer service. Thank you!

This app worked fine for a year or so and then it just stopped exporting to QB. After numerous attempts for a callback with customer support, they only emailed me days later. None of the tech support agents listened to the actual problem and they kept passing me from agent to agent...each one more clueless than the last and it was obvious no one bothered to read the previous correspondence, wasting a ridiculous amount of my time. Possibly the worst customer service I've ever had to deal with for an app that's supposed to simplify my life. I will be looking elsewhere going forward.