Overall rating
3.6
Counts per rating level
  • 48% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 33% of ratings are 1 stars
September 30, 2021

We were having some issues with exporting. I reached out to customer service and they were fantastic to work with. I worked with Nick, and he took care of us. Glad to know that there is a solid team able to help when needed. Thanks!

laytonlifestore
United States
About 4 years using the app
Edited January 5, 2021

Bold Commerce Merchant Success rep, Nikhil, saved my day again! We had another issue relating to the State sales tax, and this issue stopped the export function to work. Once again, Nikhil resolved the complex State tax issue within few hours. When you know that there is someone like Nikhil who will take care of the issue, your loyalty to the application will not be replaceable. Hands down to Nikhil.

BANKS JOURNAL
United States
About 4 years using the app
January 24, 2020

I chatted with Jericho and he and I together figured out the problem. After chatting with quickbooks and shopify, we figured out the sales weren't exported correctly. Jericho quickly fixed the problem and now my reports are much better! Thank you!

Chace & Co. LLC
United States
Almost 4 years using the app
March 6, 2023

This app works really well for us. It saves us tons of data entry time. We don't sync inventory, just orders. Occasionally it has errors, but usually it's because a tax category wasn't pre-configured.

Guzzle H2O
United States
Almost 4 years using the app
BOLD replied March 7, 2023

Thanks for your wonderful review. We are just so happy to be a part of your business solutions and are here to help whenever you need! Thanks for choosing Bold!

July 10, 2019

Ankur and Jericho were able to solve a problem that I’ve been having for months now. It’s taken me hours with other quickbooks reps. They crushed it in 30 minutes.

NeriticDiving
United States
Over 3 years using the app
August 18, 2020

I had an issue where my orders weren't syncing properly with QuickBooks so I went on the chat and Nick was able to assist me immediately with the issue. They have friendly and easy to reach customer support!

Anemone Swim
United States
Over 3 years using the app
January 13, 2020

I am an accountant, and a client had this app before coming to me for their bookkeeping. He used this app to import sales receipts from Shopify to his Quickbooks. This saves me so much time because I don't have to create individual sales receipts, instead, they come in automatically. I had some trouble because some of the transactions didn't import correctly and where missing. I emailed the Bold Commerce support line and Jerico got back to me within the day. Jerico was extremely helpful and helped me solve our problem. Customer support was A+. If they had to improve on one thing it would be the app's interface in Shopify. It's very simple and user-friendly which is good but because of that, it seems the options are limited and you cant view all the mappings and options from the user's side. All in all, an excellent app, I've recommended and used on all my other Shopify clients.

Vintage Gentlemen
United States
Over 3 years using the app
February 5, 2021

Hamza, of Bold Commerce Merchant Success Quickbooks App, was fabulous. They were patient and diligent and helped me to solve my problem in a professional way. I would highly recommend this APP and their customer support team for a fine service.

Alpen Schatz Europe
United Kingdom
Over 3 years using the app
BOLD replied February 11, 2021

Thank you so much for the review and recommendation. We are so happy to hear thats Hamza provided great service quickly. Please don't hesitate to check out our Help Center or reach out through Live Chat should any questions come up.

May 31, 2018

This app is amazing. If you are trying to keep track of you books....whats going in and out, Quickbooks is awesome.

Thanks,
https://www.betterthanbows.com

Betterthanbows Com
United States
Over 3 years using the app
March 25, 2018

I'm QuickBooks pro advisor and I believe I know that program really well. As all in the accounting community and I was pretty skeptical of QB online and especially how it handles returns and exchanges, AR, and all the payments from many scattered platforms. I did have a bad experience before with e-commerce and QuickBooks Enterprise but it was a desktop version at the time. Therefore, going into this I didn't have great expectations. So far, my e-commerce business doesn't have big volume but QB works great. It seamlessly integrates with Shopify. It updates all transactions overnight. It handles inventory changes really well. I'm pretty happy about it. I believe that the new QB is meant for e-commerce and it is the correct direction of evolution of that program.

Essentials European Skin Care Products
United States
About 3 years using the app