First off, this app worked fine to start with and then suddenly stopped working. My bookkeeper didn't notify me right away so I was paying for months and was not getting the service. The problem - suddenly for some unknown reason one of the CRA tabs for taxes wasn't correct so instead of notifying me that it was no longer syncing with QB, they just kept charging me? Why on earth would you have an app that works and then stops and keep charging me?
Im confused. I talked with the QB people and they do not recognize this app..I just wanted to ensure i was setup correctly
Overall a nice tool. There are a few annoying holes in this app, though, such as not accounting for gift cards (not purchased gift cards, but rather issued gift cards), not ignoring cancelled sales transactions ( this is a big problem that constantly throws off our inventory counts in QBO). It also literally takes about an hour (I am not exaggerating) to load the mappings in the app. Lastly, this app / integration does NOT account for bundles. If you sell bundles you're out of luck; you will need to enter the bundle transactions manually. Overall, I feel like the software is not very robust and it lacks transparency in terms of account mappings. After 18 months of use, I am actively looking for a better alternative.
Many of our sales transactions were not imported correctly (products were duplicated as "non-inventory items" and not taken out of our inventory). Some customer names were also duplicated with a "-1" after their name. This is a frustrating problem, and after reading reviews I see many other companies have the same issue. That being said, Nirav C. has been very very helpful in fixing this issue. Hopefully things will run smoothly from here on out.
I have used QB for a couple years now. I like the way the system works. Although I consider that they have increased too much their fees for the site itself, transfers, etc.
I am very unimpressed with BOLD. Their customer service is lacking and they don't seem to understand their product. When I emailed for support I received numerous responses from numerous reps, they seem extremely unorganized. In the end, my issue wasn't resolved. This app is apparently unable to do exactly what it is meant for (exporting data), we are looking for alternative apps than shopify because of BOLD. Wouldn't recommend.
The only reason I'm giving this two stars (and not one) is that the product seems to work ok. It is still buggy on many items and we will see how buggy it ends up once I now have to start paying for exports and there is more information that will be moved from Shopify to QuickBooks Online. Like many others I'm also disappointed to now have to pay a fee when I'm already paying a fee to both Shopify and QuickBooks Online.
I already have to manually enter many items that "Error" out on export. If you want to charge for an item it better work damn near flawlessly instead of having to manually enter sales every month. Never has it properly exported all transactions in a month.
It also appears I won't get the "free" upgrade until August because all they sent was an email notification and I did not notice they were going to start charging because I only integrate sales once a month and just noticed the notification at the top of Shopify today and then found the email buried in between thousands of others I get. They should have given more than about three weeks notification on the Shopify integration page. Proof of crappy customer service and communication.
Update 6/9/18 - I'm bumping my original two star review to three because the customer service did follow up and get us a free trial. I will also say that the program does work overall fairly well. There is still a few issues that would be nice if the would work out. However, no matter what I have trouble swallowing an additional fee that we will eventually have to pay when the free trial period runs out. Having to pay for Shopify, QuickBooks, and this App is a bit on the steep side. I would try Xero except I see Bold operates that integration app between Shopify and Zero also so I'm sure once that becomes popular enough Bold will be charging for that one too...
Update: Heard back from Customer service. They made good and answered questions and made proper corrections. They promised that neither I nor anyone else would have to go through what I did. I always like the product and still do. Hopefully, it will be worth the monthly fee. I have amended my review from one star to three. But I made them wait for two weeks before I changed it. But I am a man of my word. they held up their end so I will do the same.
WORST customer service ever! AND now they want to charge $30 for their terrible customer service! 2 weeks of trying to get SOMEONE to call me back and I get are Emails saying they do not have time to call back!! See my most recent ticket number below!! I have to make an appointment to ask a simple billing question!!! AND no one is available until 3/19!! Apparently, I am not the only customer upset about the bait and switch tactics used to get us attached to this program. Too bad I used to like this app a lot.
Request 245241 has been updated!
Status: Open - Awaiting reply [Rate This Ticket]
Alexa (Bold Commerce)
Mar 16, 09:31 CDT
I'm sorry Dominic, but I personally don't have any time to accommodate a call today.
Please book a call with our accounting manager here: https://boldaccounting.youcanbook.me/
As it will guarantee a call back from us.
Alexa | Client Success
The app does not sync, it pushes data from Shopify to Quickbooks. It uses name matching to push data that is very specific, so set up can be fussy. I struggled at first with BOLD's email support, but when we were unable to resolve the issue there they called me and walked me through it. . If you run inventory and want to keep Shopify and Quickbooks in sync, be aware that data is only pushed and getting the sync to work properly can be tricky. Best is if you can set the items up in Shopify first, then run a transaction to export them, then use the exported items in Quickbooks to set the items up there. Any other method, and the names need to match and follow the formula exactly. If your item has special characters, email BOLD Support in advance for the set up tricks or these items will not match initially.
BOLD purchased this app from Quickbooks and they are aware of some of the set up issues. Once it flows, it flows. But hopefully now that this is in the hand of a real developer, better functionality and set up are on the horizon.