Overall rating
3.6
Counts per rating level
  • 48% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 33% of ratings are 1 stars
January 4, 2018

This app has been helpful thus far. I just started using it and can't wait to see what it can all do! Paul was very helpful to me when I had questions regarding using it for the first time.

The Skirt Outlet
United States
Over 2 years using the app
January 26, 2021

Just started using the app and so far so good. Did have an error when exporting but reached out to customer service and customer service (Nikhil) got back to me pretty quickly with a step-by-step guide (so helpful!) to figure out how to get around the errors. I am a visual learner so the guide was exactly what I needed. Hopefully this app works in my favor as I grow and expand my business.

Spruce + Twine Co.
United States
Over 2 years using the app
October 20, 2017

Paul was very helpful resolving issues related to data mapping. Thank you!

Hanover Strings
United States
About 2 years using the app
Edited October 24, 2019

Thanks Jericho and Rony for you help today. You were able to get my questions answered quickly and efficiently. I really appreciated you checking into how things work in QBO so I could get the most out of your app. Your customer service makes me glad I chose your app.

Espresso Canada
Canada
About 2 years using the app
January 28, 2021

I have used this app for 3 yrs with no problems, suddenly error problems. It took a bit to get a response but once I got on their radar they have been right on it. Think we have worked out the issues at this point. Thanks

Dustcuff
United States
About 2 years using the app
Edited February 26, 2019

Samuel was helpful in sorting out our export issue with inventory items. Couldn't be happier with his help!

Philter Labs, Inc.
United States
Almost 2 years using the app
Edited October 19, 2017

A lot of bugs but the team worked very hard to to get the problems solved!

Current Coffee
United States
Almost 2 years using the app
Edited December 19, 2018

I purchased this app to sync my Shopify account with my Quickbooks Online account so that I can track inventory and sales, etc. I had a tricky time understanding the setup (importing skus into QBs) and had a lot of questions. It was challenging at first to get the assistance I wanted (I like to actually talk with someone when dealing with a new app rather than email back n forth for days/weeks) but eventually I spoke with Nick who kindly and patiently answered all my questions. I'm hopeful that it works as it should.

juleslosangeles
United States
Over 1 year using the app
Edited January 8, 2019

It's way too expensive for what it does. Looking for alternatives. Also it doesn't seem to know how to handle Amazon Payments, which I didn't think would be a big deal but it turns out a lot of people like to use Amazon Payments.

It does handle Shopify Payments transactions fine. But for $20/mo? I signed on when it was free.. so now I have to figure something else out..

Update: Customer support contacted me and assured me they are working on a fix to handle Amazon Payments. They also offered me a discount while I wait for this feature.

Steel Table Legs by Symmetry Hardware
United States
Over 1 year using the app
May 8, 2018

Excellent support help when used live chat. All pretty good so far. Some random transactions did not port across to QBs from Shopify however and this caused vast confusion. Live chat assistant sorted it but we spent a long time trying to fathom why it was happening!!

A Thread A Thought Ltd
United Kingdom
Over 1 year using the app