QUICKBOOKS SYNC by Bold

Had a great experience! Paul scheduled a call with me despite Bold normally doing things via chat. He worked with me and followed up each day to make sure that the error had been corrected. He was very responsive

We experienced a number of error is our daily synchronization reports related to tax authorities in states we do not do business in. After emailing tech support, Bryson was quick to respond to let me know there were some known bugs. He was able to correct the reporting for our account and we have not seen the errors since. Thanks!

This product does not work as promised. It has been a daily source of frustration since installing it.

Some issues of note:

-Product inventory does not get updated from QBO to Shopify, so even after receiving a purchase order in QBO, our inventory constantly reads zero or negative in Shopify. We have plenty of stock available. This makes inventory counting impossible, renders reports meaningless, and makes ordering difficult.

-Price and cost fields are not mapped properly: sometimes, the price in Shopify is mapped to the cost in QBO - resulting in selling items at cost if our staff doesn't catch the error. We have more than 4000 SKUs - it is impossible for us to catch them all. Sometimes no price comes through to Shopify, other times, no cost.

-Vendor fields aren't mapped properly: the Vendor in Shopify always defaults to your store's name, instead of the vendor in QBO from whom you buy the product.

-Because you can't map anything manually - you just have to hope that correct products are aligned - if you sell something through Shopify that hasn't been mapped properly, instead of selling a catch-all item in QBO, Bold makes a second item. Much of our inventory was therefore erroneously duplicated in both QBO and Shopify.

-Sometimes the sync option would cycle through in an hour, but at least twice it got caught somewhere in the midst of syncing and would sit, partially completed, for over a week.

-No customer service or help options were available for us to ask questions.

The amount of time we wasted chasing down these issues has led to a loss of revenue and time. This is not the product for anyone who wants to successfully and efficiently run a business.

We've been using Bold going on six years, and it's always worked like a charm. Once or twice minor issues arose when we introduced new products, but the Bold team quickly identified the root cause (our bad), and offered a solution. I'm really scratching my head about all the one-star reviews. There are a lot of challenges to managing an online store. Bold isn't one of them, at least in our experience.

I am exceptionally frustrated with the way this organization changed it's pricing and disabled features with little to no notice.

I have been using BOLD to sync my Shopify sales to Quickbooks through their free integration for quite some time (not a limited time free trial). I received an email Thursday, June 29th stating the free integration will be phased out, and all must switch to a paid plan. No problem, I get it. Things can't be free forever. Problem is, this was the beginning of the 4th of July holiday and retail rush, and we could not make a change immediately. By July 1st - 2 days after reciecing the email from Bold - over a holiday weekend, no less - our integration ceased working.

This is exceptionally disruptive to our business, and I am very disheartened by the lack of consideration and communication for their small business users.