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very, very poor experience. NO SUPPORT - every support agent will just tell you to go to either shopify or quickbooks, depending on who the other party is.
on QB side, creates non-posting sales orders that don't affect inventory - so you don't get any support for COGS (and therefore profit) in your accounting system. You can't convert those SOs to invoices, and therefore they serve no purpose - and they also cannot be deleted.
all sales and refunds are aggregated into sales receipts, and because they are tied to your shopify payouts, delays the booking of revenue, sometimes by weeks.
run, don't walk away from this software...will cost you days/weeks of time to fix
so bad, been trying to connect for 10 hours. It's deceptive, it's actually another 3rd party called One Saas, and they can't help at all. They blame Shopify and QBo. QBO blames Shopify and Shopify blames QBO. A mess.
why does Shopify and QBO advertise their connector app under their own names?
"Connect to Quickbooks from Shopify."
"Connect to Shopify from Quickbooks"
I am just building their Ai question and trouble shooting guide - wow
don't bother, it sucks
Thank you for providing the feedback, we are following up directly to understand more about the connection issue faced.
Please note, the app is developed internally by the QuickBooks (intuit) team.
Similar to everyone else who's left a review this app doesn't even work. Quickbooks and Shopify want to use this as a selling point for their platforms without first having tested thing thoroughly. When working with Quickbooks technical support they tell you you have to call Shopify. I'm sure when I do that I'll have them telling me I need to work with Quickbooks. I LITERALLY purchased Quickbooks because of this integration and it doesn't even work.
Thank you for providing the feedback, we are reaching out now to gather more information and ensure everything is working as expected.
This app doesn't work. Our data keeps getting duplicated and creates a huge mess we have to manually fix.
Intuit is also doing sketchy things by importing 5 star reviews on their app store to try and cover up the mess. One week ago, it had about 2 stars on their app store with a few hundred reviews, similar to here. Two weeks later it has 4.9 stars with thousands of fake AI reviews. Super disingenuous.
Intuit, fix your app!
Thank you for providing the feedback, we are reaching out directly to ensure we clean up any data issues.
We would also like to know more about the app reviews, we do not solicit or alter any app store reviews.
Shopify app store https://apps.shopify.com/quickbooks
QuickBooks app store https://quickbooks.intuit.com/app/apps/appdetails/shopify_connecto
Worst setup and app ever. DOesn't work and is full of bugs. It wouldn't bring in any other history besides order. Which alone is of no use.
Shopify has sent me information that this app has not been updated for some time. It is no longer importing our store information to quickbooks online as it was once doing. My book Keeper said it was duplicating our sale and not matching up with how it is reported to our bank.
We have resolved the issue causing the app to be flagged as "unsupported".
To avoid any duplicate entries with the bank feed please ensure you add transactions from the App Transaction tab and then "Match" with the bank deposits in the bank feed. If you continue to have issues please reach out to qbcommercesupport@intuit.com and our support team will be happy to assist you further.
This app is messy, only occasionally brought in data and I was never able to implement it in any way close to useful. There is no support and none of the needed updates are being made.
Thank you for the review. Please ensure you go to Transactions tab > App Transactions > For Review and add / match the transactions. Alternatively you can turn on "Auto-add" to automatically add all transactions to QuickBooks, this setting can be found on in the Commerce tab > Overview under the channel connection card.
If you continue to have issues please reach out to qbcommercesupport@intuit.com and our support team will be happy to assist you further.
Completely broken. Can not connect. QuickBooks support is useless.
The reply below tells me to contact QuickBooks support. I already have. They told me that that the Shopify integration has been broken for months and I should not expect it to be fixed.
Please email our dedicated support team at qbcommercesupport@intuit.com and we will be sure to assist further.
It does not pull in orders that are not from the "Online Store" sales channel. This channel selection is not available as part of the configuration. I even upgraded my QBO account thinking I needed to add another sales channel (a term used in both systems, but mean different things).
Since it does not pull in all my sales, it's useless.
Awful product 95% my bank feed doesn't stay connected and i have trouble logging in all them time. Website either takes forever to load or doesn't load at all. Waste of Money