Reseñas (51)

Calificación general
1,8
Recuentos por nivel de calificación
  • El 16% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 10% de las calificaciones son de 3 estrellas
  • El 6% de las calificaciones son de 2 estrellas
  • El 65% de las calificaciones son de 1 estrellas
21 de abril de 2023

I went to Quickbooks online because of the option to sync my Shopify but the sync option with Shopify is VERY lacking.... Summary transfers don't do a bit of good other than completely messing up the record keeping. Not syncing the draft invoices or POS transactions creates inaccurate reports. PLEASE revert back to the sync programming from OneSaas so the data transfers correctly again. It's getting really old having to spend hours fixing data that only had summaries transferred & adding data that won't transfer at all.

Teri Larsen's Tack Room
Estados Unidos
3 meses usando la aplicación
Intuit Inc. respondió 2 de junio de 2023

Thanks for taking the time to share your experience! We are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including product mapping, stock level sync and COGS tracking). We’re really looking forward to sharing these new features with you when they are ready.

17 de marzo de 2023

Horrible! No Support! Not working! Call in and they have no clue how to fix it! Not sure why but I ill be switching companies!

Chic Thriftique
Estados Unidos
3 meses usando la aplicación
Intuit Inc. respondió 20 de marzo de 2023

Thanks for taking the time to share your experience. We know how frustrating it is to not get direct support, on of our product experts is reaching out to you via email to assist.

Please email qbcommercesupport@intuit.com for direct support.

3 de enero de 2024

It does not pull in orders that are not from the "Online Store" sales channel. This channel selection is not available as part of the configuration. I even upgraded my QBO account thinking I needed to add another sales channel (a term used in both systems, but mean different things).

Since it does not pull in all my sales, it's useless.

eSteamed Saunas
Estados Unidos
2 meses usando la aplicación
12 de septiembre de 2023

What a waste , it's bring skues in from shopify ( maybe 10% of the total skues) , however it's being set as none inventory , dose not bring cost (only few came with cost) it have all the filds , however it's not being mapped correctly, and qb support stating the app do not support sku import , instead of just doing a decent integration, they just left it as unfinished , very horrible , they just lost my account for qb online, went back to qb desktop

NYCK - New York City Kicks
Estados Unidos
2 meses usando la aplicación
18 de enero de 2023

I would give 0 stars if I could. Wow what a garbage app. They payout and sales data sync into quickbooks but as of 12/13, about 1 out of every 15 payouts actually get sent to the app transactions part where you can match to deposits. Quickbooks "experts" have no idea what is going on, I have called about 10 times and still waiting on a resolution.

Bogey Bros
Estados Unidos
2 meses usando la aplicación
Intuit Inc. respondió 23 de enero de 2023

Thanks for taking the time to share your experience. We know how frustrating it is to have an ongoing case without a solution. Our team are working hard to improve your overall experience.

One of our product experts has reached out to you via email to assist.

Fecha de modificación: 14 de junio de 2023

After 2 months of commerce channels not connecting with the banking feature, it's finally fixed! The help agents kept telling me that developers were working on this and that it was a system-wide issue, but there was no timeline and zero updates. Most businesses sell online so not being able to capture sales from your online channels is beyond problematic. I received a feedback form and responded expressing my frustration with these unresolved issues. The next day after submitting the feedback form, I received an email from Jerry Chuang. He and I eventually hopped on a Zoom call to finally resolve these issues once and for all. Jerry was incredibly patient, solution-focused, and most of all he provided a great customer experience. Prior to Jerry, I was so frustrated with Quickbooks that I was about to change software systems, but fortunately I won't need to do that anymore. My recommendation to all is that if you have a commerce issue, select the "give us feedback" highlighted in blue in the Overview Commerce tab. It will connect you to the right people who can help. Thank you Jerry, you saved the day!

PRIORI Skincare
Estados Unidos
Más de 1 año usando la aplicación
22 de diciembre de 2023

This is an entirely useless "connector." It doesn't connect any useful information. It doesn't bring the items sold over in a way that shows up in quickbooks reporting nor does it bring customer information over.

Factory UTV
Estados Unidos
Alrededor de 2 meses usando la aplicación
12 de enero de 2023

This integration is new. Issues in the beginning but I put in a tech support email and was responded to the next day by Jerry and everything is working great! Jerry is awesome and very knowledgeable. What's great about this is its a free option to make the connection from Shopify to quickbooks as opposed to paying monthly for others. They get very expensive. The errors got fixed quickly while on tech support and has been working perfectly. I also got Shopify balance working! there is a feed for Shopify balance but not available in quickbooks yet. I do hope they get the feed working in qb but what I did was get the feed through my regular banking app. I'd imagine most banks allow for this... not sure. From there you can find your normal bank through quickbooks and just select the Shopify balance feed. Its a work around but no problems at all. I did also mention to tech support that Shopify balance feed is live so they know and they are working on it. Hope this helps.

Lost Life On Wax
Estados Unidos
Alrededor de 1 año usando la aplicación
Intuit Inc. respondió 17 de enero de 2023

Thank you! We're glad Jerry was able to help you out and we really appreciate your honest feedback.

1 de febrero de 2023

BEWARE!

This seems like this is finally the tool we need to integrate shopify and quickbooks. All the sales, fee, returns, discounts, etc. works perfectly which is not the case with Quickbooks sync by Bold. BUT!!! No inventory sync. So while the sales orders have the item numbers and product names, it does not sync any of this informaiton, so inventory is not reduced, COGS are not reported, etc.

So this is 95% of a great app, but because it it is incomplete on the COGS side, it is useless. So frustrating because this should not be this hard!!

Zenbivy
Estados Unidos
Alrededor de 1 mes usando la aplicación
Intuit Inc. respondió 3 de febrero de 2023

Thanks for the review! We're glad to hear you like the payout sync features! You'll be happy to hear that we are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including product mapping, stock level sync and COGS tracking). We’re very excited about to sharing these new features with you when they are ready.

Fecha de modificación: 3 de febrero de 2023

Basically a waste!!!!! I just moved my store from Big Commerce (BC) to Shopify. With BC, all of my order info was synced seamlessly. However, with this app, my Shopify sales aren't fully syncing, which makes QB worthless to me. The sale does appear under the commerce tab, but the customer name isn't included and the sale doesn't appear in my P&L. I subscribe to the plus plan ($85/month) because I generate P.O.'s from QB - however, without the customer name, I would need to manually input all the customer info, which negates the whole point of paying for this service. I contacted support and he had no answers for me, other than suggesting trying other syncing apps (which are all paid apps) to see if one might work better??? I absolutely don't recommend this at all!!

Prepared Planet staging
Estados Unidos
20 días usando la aplicación
Intuit Inc. respondió 3 de febrero de 2023

We appreciate you taking the time to share your experience! Currently, this app supports importing sales orders and payouts from Shopify. The main feature is you can separate your revenue from taxes and fees from Shopify then map the payouts to your books. You can add the payout transactions to your books by going to Banking > App Transactions > For review. Adding a payout will create the corresponding sales receipt, refund and expense which will map to your P&L.

We are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including customer details, product mapping, stock level sync and COGS tracking). We’re really looking forward to sharing these new features with you when they are ready.