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While I have generally had a positive experience with QBo, I must say that the connector was more effective with OneSaas. Since Intuit acquired OneSaas, the usability has decreased, and we are now actively looking for alternative integration software. Unfortunately, Intuit no longer supports OneSaas software, which has forced me into this scenario.
One major drawback is that we can no longer have accurate A/R reports for our customers. This also removes the ability to use Intuit's own merchant services for collecting A/R. Overall, I still recommend QBo, but I hope that these issues are addressed in future updates.
If you do not care about customer details in your Accounting software, and use your eComm channels for all customer data- it's easy to operate. It does a simple JL entry for the deposits and maps the expenses accordingly.
Thanks for taking the time to share your experience! We are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including product mapping, stock level sync and COGS tracking). We’re really looking forward to sharing these new features with you when they are ready.
I’ve been trying to find a way to sync my Shopify Balance with my Quickbooks and thus far it seems to be impossible. After downloading this app, I was getting error messages with Quickbooks that prevented it from functioning properly. I spent 3+ hours on the phone and on chats with undertrained customer support who were unable to resolve the issue. Eventually, a support agent named Jerry reached out via email and scheduled a zoom call with me and was able to resolve the issue. The app is now functioning as it should but is only pulling in payout information but not expenses or available balance from Shopify Balance.
Thank you for taking time to post this review! Our new integration between QuickBooks Online and Shopify is supported by a dedicated team at Intuit and we are working hard to improve the customer support experience based on your feedback.
After you connect your sales channel, QuickBooks automatically brings in the latest orders and payouts. The order data is view-only, and you can add the payouts to your books. We’ll show you how.
1. Go to Banking or Transactions.
2. Select App transactions.
3. Select your sales channel from All connections, then select For Review.
4. Select a payout, then select "Add" in the Action column.
You'll be glad to hear we're working on new features, and we’ll be sure to let you know when those features become available!
HORRIBLE!!! Spent all day with "experts" trying to figure out issues.
Check and Cash transactions aren't transferred over for deposits. I switched from Quickbooks POS to Shopify and Quickbooks online and was told this would be easy...nope
another issue no one seems to know an answer about is charge accounts. Customer info isn't sent with the transactions and it marks all invoices paid when they actually are suppose to be put on the customer account. If features don't get fixed quickly i will be looking elsewhere.
Thanks for taking the time to share your experience. Currently, payments by check, cash, and PayPal transactions will have to be manually accounted for, we recommend adding this directly from your bank feed deposits.
We currently only support payment gateway by Shopify Payments and Shop Pay, so any orders marked manually paid will not be accounted for.
One of our product experts is reaching out to you via email to follow up on your case.
Thanks again for spending the time to help us improve.
This is not the best app. when syncing with Shopify. It will not allow me to administer my bank information easily nor is it automated with my Shopify store. When I click on the app., it takes me to a signup page, which I DO NOT NEED since I am already signed up.
It's too much of a pain to navigate through. If I have to do this manually, I might as well keep the bookkeeping app. that I have already been using.
I had another subscription that I canceled today, thinking that I made a mistake with the setup (over a year ago) but unfortunately, I am still having trouble and have paid double the amount for an item I cannot use. Not for the lack of trying, and or starting from scratch. Therefore, I paid for this month's subscription in connection to my old account along with my new subscription.
Thank you for taking the time to share your experience, your feedback has been heard and we will be changing the sign in page experience to ensure this doesn't happen in the future.
Could you please reach out to qbcommercesupport@intuit.com to ensure we can resolve the setup issues and any billing issues you incurred. Thank you.
I have been using the "QuickBooks Online Global" app. I thought I would try this new app as it is promoted in QuickBooks Online in their menu. This app is not very good. There are many issues with it and is really designed for someone that just wants to resale and not really do bookkeeping. from what I could see it just does bulk entries. It does not ender the orders or payout individually. We have orders that are emailed, invoiced, called in, and such. They are not processed through Shopify, but in QuickBooks. We need the ability to track orders, products sold, shipments, etc., this this app does not allow. "QuickBooks Online Global" is a free app that does much more and is also by Intuit. It creates individual sales receipt or invoices on QuickBooks and creates a customer with their information. Allows for easy tracking of orders and customer.
Thanks for taking the time to share your experience! We are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including product mapping, stock level sync and COGS tracking). We’re really looking forward to sharing these new features with you when they are ready.
HORRIBLE - This app is a shadow of "QuickBooks Online Global". Unfortunately I'm in the US and have to use this garbage Quickbooks Connector app.
Mapping products? Feature doesn't exist. There's hardly any options to customize your import settings. Its completely bare bones, junk junk junk!
Why in the world would you not carry over every feature from QB Online Global?
Thanks for taking the time to share your experience! We are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including product mapping, stock level sync and COGS tracking). We’re really looking forward to sharing these new features with you when they are ready.
If unfortunately doesn't work. It only gives you the option to map all of your sales to a single product or service which is automagically creates for you called "Shopify Sales Item" or something. I need my SKUs to map to my SKUs in Quickbooks so I can do proper class tracking on them. Additionally, when I tried to actually add a payout from the app transactions list, it gave me a cryptic error about entering the quantities. Which is impossible, since there's nowhere that is editable.
Honestly, as is, don't install it. It won't work for you, and will end up causing more work to clean up all of the garbage it generates like new products, new accounts, etc. It might be great in a year, but right now its an alpha release product at best.
Thanks for the review! We totally understand that more order data and functionality is crucial for managing your product-based business. The features such as mapping SKUs, the recording of COGS, and inventory management are all being worked on by our product team right now. These capabilities will be rolled out in the future, and we'll let you know when those features become available!
One of our product experts is reaching out to you via email to learn more about the error messages you experienced.