QuickBooks Online

Basically a waste!!!!! I just moved my store from Big Commerce (BC) to Shopify. With BC, all of my order info was synced seamlessly. However, with this app, my Shopify sales aren't fully syncing, which makes QB worthless to me. The sale does appear under the commerce tab, but the customer name isn't included and the sale doesn't appear in my P&L. I subscribe to the plus plan ($85/month) because I generate P.O.'s from QB - however, without the customer name, I would need to manually input all the customer info, which negates the whole point of paying for this service. I contacted support and he had no answers for me, other than suggesting trying other syncing apps (which are all paid apps) to see if one might work better??? I absolutely don't recommend this at all!!

There are too many problems with this app to list. The three huge ones I've discovered so far are: 1) no app transactions other than credit card transactions are transferred. So no cash, checks, gift certificate, gift card, etc. 2) Although sales tax expenses are captured in the (credit card) transactions, they are not mapped correctly, so if I go to the Sales Tax page, it shows that zero sales tax is due, along with a long list of "Overdue" sales tax bills for $0, and there is no clear way to resolve this. 3)No inventory sync. Enough said.

The biggest problem though, is that there is nobody on the support team who knows more than any Shopify user about how to resolve these issues. I've spent hours on the phone with a QBO "expert" who was reading from the same online articles that I am more than capable of finding and reading. That's far less than I expect of an app that I would pay (way too much) for, if I was planning on continuing. I've invested weeks in this and I'm about to end my trial subscription. Complete waste of my time, as well as that of the QBO certified bookkeeper I hired to help with this transition.

this does not pull in sales receipts with product info. So if you track inventory in quickbooks, it will not reduce your inventory when you sell an item. Unfortunately I disconnected the old version from OneSaas and now I am not able to reconnect OneSaas. What a disaster!

This app works but is lacking. We have cash transactions that do not import into quickbooks. We also have had an error, called support (very hard to work with them due to language barriers) Opened case of which they said they would follow up, however, no follow up and case was not showing up. I hate to call back as it took hours on the phone but we still have the error.

I recently had a problem with transferring shop pay installments correctly into QBO but customer experience lead Jerry helped me solve the issue. Other than that, I’ve had a great experience using the connector app.

I need to contact customer service a few times a year. Customer service is outstanding! Very responsive and fast.

It needs new features to create Sales Invoices and also be able to add Shopify POS, it still needs a lot to go

I love the shopify connector by QuickBooks! I has great decreased my time spent entering each individual sale. In addition, it even enhanced the way I was entering information in Quickbooks for improved tracking and analytics! Highly recommend!

I found the connector to be wonky and not user friendly but I have been impressed by the developers' technical support and genuine interest in fixing issues. Jerry, in particular, was very helpful and proactive in helping me troubleshoot my issues (I couldn't add any of the sales into my account!) and helped me fix it (I couldn't explain how). He made himself extremely available for one-on-one interactions and is working hard on addressing the other issue I have with this sync: shopify sales tax info not being properly organized. I think as long as Jerry remains this proactive the app will only continue to improve so I will stick with it for now.

I wish i do this sooner
Helps a lot with the accounting formthe business
Now I don’t have to do this manually