QuickBooks Online , 14 reviews

Overall rating
Counts per rating level
  • 14% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 64% of ratings are 1 stars
March 19, 2023

This app works but is lacking. We have cash transactions that do not import into quickbooks. We also have had an error, called support (very hard to work with them due to language barriers) Opened case of which they said they would follow up, however, no follow up and case was not showing up. I hate to call back as it took hours on the phone but we still have the error.

Woodchuck Woodworking
United States
Time spent using app: 5 months
Intuit Inc. replied March 20, 2023

Thanks for taking the time to share your experience. Currently cash transactions will have to be manually accounted for, we recommend adding this direct from your bank feed deposits.

One of our product experts is reaching out to you via email to follow up on your case.

January 11, 2023

I’ve been trying to find a way to sync my Shopify Balance with my Quickbooks and thus far it seems to be impossible. After downloading this app, I was getting error messages with Quickbooks that prevented it from functioning properly. I spent 3+ hours on the phone and on chats with undertrained customer support who were unable to resolve the issue. Eventually, a support agent named Jerry reached out via email and scheduled a zoom call with me and was able to resolve the issue. The app is now functioning as it should but is only pulling in payout information but not expenses or available balance from Shopify Balance.

Fam Botanicals
United States
Time spent using app: 6 days
Intuit Inc. replied January 17, 2023

Thank you for taking time to post this review! Our new integration between QuickBooks Online and Shopify is supported by a dedicated team at Intuit and we are working hard to improve the customer support experience based on your feedback.

After you connect your sales channel, QuickBooks automatically brings in the latest orders and payouts. The order data is view-only, and you can add the payouts to your books. We’ll show you how.

1. Go to Banking or Transactions.
2. Select App transactions.
3. Select your sales channel from All connections, then select For Review.
4. Select a payout, then select "Add" in the Action column.

You'll be glad to hear we're working on new features, and we’ll be sure to let you know when those features become available!