Reviews (50)
Refine
-
By rating
I would give 0 stars if I could. Wow what a garbage app. They payout and sales data sync into quickbooks but as of 12/13, about 1 out of every 15 payouts actually get sent to the app transactions part where you can match to deposits. Quickbooks "experts" have no idea what is going on, I have called about 10 times and still waiting on a resolution.
Thanks for taking the time to share your experience. We know how frustrating it is to have an ongoing case without a solution. Our team are working hard to improve your overall experience.
One of our product experts has reached out to you via email to assist.
BEWARE!
This seems like this is finally the tool we need to integrate shopify and quickbooks. All the sales, fee, returns, discounts, etc. works perfectly which is not the case with Quickbooks sync by Bold. BUT!!! No inventory sync. So while the sales orders have the item numbers and product names, it does not sync any of this informaiton, so inventory is not reduced, COGS are not reported, etc.
So this is 95% of a great app, but because it it is incomplete on the COGS side, it is useless. So frustrating because this should not be this hard!!
Thanks for the review! We're glad to hear you like the payout sync features! You'll be happy to hear that we are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including product mapping, stock level sync and COGS tracking). We’re very excited about to sharing these new features with you when they are ready.
Basically a waste!!!!! I just moved my store from Big Commerce (BC) to Shopify. With BC, all of my order info was synced seamlessly. However, with this app, my Shopify sales aren't fully syncing, which makes QB worthless to me. The sale does appear under the commerce tab, but the customer name isn't included and the sale doesn't appear in my P&L. I subscribe to the plus plan ($85/month) because I generate P.O.'s from QB - however, without the customer name, I would need to manually input all the customer info, which negates the whole point of paying for this service. I contacted support and he had no answers for me, other than suggesting trying other syncing apps (which are all paid apps) to see if one might work better??? I absolutely don't recommend this at all!!
We appreciate you taking the time to share your experience! Currently, this app supports importing sales orders and payouts from Shopify. The main feature is you can separate your revenue from taxes and fees from Shopify then map the payouts to your books. You can add the payout transactions to your books by going to Banking > App Transactions > For review. Adding a payout will create the corresponding sales receipt, refund and expense which will map to your P&L.
We are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including customer details, product mapping, stock level sync and COGS tracking). We’re really looking forward to sharing these new features with you when they are ready.
There are too many problems with this app to list. The three huge ones I've discovered so far are: 1) no app transactions other than credit card transactions are transferred. So no cash, checks, gift certificate, gift card, etc. 2) Although sales tax expenses are captured in the (credit card) transactions, they are not mapped correctly, so if I go to the Sales Tax page, it shows that zero sales tax is due, along with a long list of "Overdue" sales tax bills for $0, and there is no clear way to resolve this. 3)No inventory sync. Enough said.
The biggest problem though, is that there is nobody on the support team who knows more than any Shopify user about how to resolve these issues. I've spent hours on the phone with a QBO "expert" who was reading from the same online articles that I am more than capable of finding and reading. That's far less than I expect of an app that I would pay (way too much) for, if I was planning on continuing. I've invested weeks in this and I'm about to end my trial subscription. Complete waste of my time, as well as that of the QBO certified bookkeeper I hired to help with this transition.
It needs new features to create Sales Invoices and also be able to add Shopify POS, it still needs a lot to go
This was a hot mess. It's not intuitive at all. What buttons work in the register don't work here. It added hundreds of deposits that were already in my register. I had to manually delete a year's worth. Once that was done by books were still off by several thousands and I had to manually fix that. Someone at QB reached out to me and walked me thru it which was nice, but this app has a long way to go.
Thank you for the feedback Crimson and Clover Studio, happy I was able to work with you and understand the gaps. We are working on updating the actions to be more consistent between the banking register, app transactions and new commerce sections.
Thanks again for spending the time to help us improve.
What an absolute waste of an app. This app does not import orders into quickbooks as invoices. The orders sit in the "Commerce" tab and do not transfer over as invoices.
Thanks for reviewing our app! The main feature of this app is that it sends your payouts from Shopify to QuickBooks Online. It will separate your revenue from taxes and fees from Shopify then map the payouts to your books. You can add the payout transactions to your books by going to Banking > App Transactions > For review. Adding a payout will create the corresponding sales receipt, refund and expense which will map to your P&L.
We are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including customer details, product mapping, stock level sync and COGS tracking). We’re really looking forward to sharing these new features with you when they are ready.
HORRIBLE!!! Spent all day with "experts" trying to figure out issues.
Check and Cash transactions aren't transferred over for deposits. I switched from Quickbooks POS to Shopify and Quickbooks online and was told this would be easy...nope
another issue no one seems to know an answer about is charge accounts. Customer info isn't sent with the transactions and it marks all invoices paid when they actually are suppose to be put on the customer account. If features don't get fixed quickly i will be looking elsewhere.
Thanks for taking the time to share your experience. Currently, payments by check, cash, and PayPal transactions will have to be manually accounted for, we recommend adding this directly from your bank feed deposits.
We currently only support payment gateway by Shopify Payments and Shop Pay, so any orders marked manually paid will not be accounted for.
One of our product experts is reaching out to you via email to follow up on your case.
Thanks again for spending the time to help us improve.
This is not the best app. when syncing with Shopify. It will not allow me to administer my bank information easily nor is it automated with my Shopify store. When I click on the app., it takes me to a signup page, which I DO NOT NEED since I am already signed up.
It's too much of a pain to navigate through. If I have to do this manually, I might as well keep the bookkeeping app. that I have already been using.
I had another subscription that I canceled today, thinking that I made a mistake with the setup (over a year ago) but unfortunately, I am still having trouble and have paid double the amount for an item I cannot use. Not for the lack of trying, and or starting from scratch. Therefore, I paid for this month's subscription in connection to my old account along with my new subscription.
Thank you for taking the time to share your experience, your feedback has been heard and we will be changing the sign in page experience to ensure this doesn't happen in the future.
Could you please reach out to qbcommercesupport@intuit.com to ensure we can resolve the setup issues and any billing issues you incurred. Thank you.
I have been using the "QuickBooks Online Global" app. I thought I would try this new app as it is promoted in QuickBooks Online in their menu. This app is not very good. There are many issues with it and is really designed for someone that just wants to resale and not really do bookkeeping. from what I could see it just does bulk entries. It does not ender the orders or payout individually. We have orders that are emailed, invoiced, called in, and such. They are not processed through Shopify, but in QuickBooks. We need the ability to track orders, products sold, shipments, etc., this this app does not allow. "QuickBooks Online Global" is a free app that does much more and is also by Intuit. It creates individual sales receipt or invoices on QuickBooks and creates a customer with their information. Allows for easy tracking of orders and customer.
Thanks for taking the time to share your experience! We are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including product mapping, stock level sync and COGS tracking). We’re really looking forward to sharing these new features with you when they are ready.