評價 (82)

整體評分
4.8
各級評分數量
  • 94% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2024年6月19日

This software is not bad to use and has saved me a lot of work. The workload that was originally only completed by five customer service representatives can now be completed by three people, saving a lot of time. The AI is really powerful, and the requirements we raise can always be solved quickly. After all, it is not manual and cannot replace manual labor 100%. It is already great

ROCKBROS-EU
德國
使用應用程式 3個月
2024年11月1日

Very powerful sofeware for customer service.
All team members are wonderful!

eco-worthy-it
美國
使用應用程式 大約4小時
2024年6月17日

Using this customer service software has been a positive experience since day one. The clean and organized interface makes it easy to navigate and manage customer interactions effectively. I especially appreciate how it aggregates conversations across different channels. It has increased our team's productivity and customer satisfaction.

Pop Sweatshirts
中國
使用應用程式 13天
2024年6月19日

We originally used Zendesk, but later chose QuickCEP. They are very professional, and the overall backend process is very clear. They also have powerful AI functions. The account manager is very responsible and will help us with settings and guidance. Highly recommended!!!

ADO E-Bike
香港特別行政區
使用應用程式 8天
2024年6月18日

The AI ​​chatbot can respond to customer inquiries quickly and accurately, providing instant solutions or seamlessly escalating issues to human agents when necessary. This has significantly reduced response time and improved our overall customer satisfaction. It is also excellent in terms of message aggregation for email and other platforms, and is recommended.

iScooterGlobal.co.uk
中國
使用應用程式 大約1個月
2024年6月20日

Good user experience

HOOKII
香港特別行政區
使用應用程式 4個月
2024年6月19日

Nice, easy to use, and customer support is soooooooo good

ELEGOO US
香港特別行政區
使用應用程式 2個月
2024年6月26日

Great plug-in. Helpful and kind customer service. We will definitely upgrade if needed.

openroad4wd.com
美國
使用應用程式 1天
編輯時間:2024年6月21日

QuickCEP is an AI-driven customer-oriented operation platform, which saves a lot of operation and customer service time, improves our work efficiency, and is very segmented on the user data side, which facilitates our refined marketing for consumers and greatly improves our purchase conversion. In particular, the AI ​​function is also our most powerful helper, helping us improve customer response satisfaction, which is very convenient and practical. The downside is that the product function is updated very quickly, and sometimes there will be a delay in opening, but the speed of technical solutions is still very fast. I hope that every time a new function is updated, we can synchronize in advance so that we can prepare in time. It would be even better if the email marketing system can be done more deeply.

Outin
香港特別行政區
使用應用程式 9個月
2024年8月8日

Awesome! A very useful app, worth recommending to friends.

Foscam
香港特別行政區
使用應用程式 38分鐘