QuickCEP: Live Chat&AI Chatbot

QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP

Our customer service and operations teams are using this software, and the results are very good! It not only improves work efficiency, but also has easy-to-use functions and many functional details. I recommend it!

The function is very powerful and quite suitable for our cross-border brand. Multi-channel chat aggregation supports AI reply, has CDP data analysis, and retains customer data for marketing. It is good.

From the beginning, our experience with this customer service software has been overwhelmingly positive. The interface is clean and well-organized, which simplifies navigation and enhances our ability to manage customer interactions efficiently. What stands out most is its capability to consolidate conversations from various channels, significantly boosting our team's productivity and improving customer satisfaction.

The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable.

EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered.

For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop.

If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.