Avis (1 988)
Affiner
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Par note
Smooth and easy process; and Joseph was great. Very personable and friendly.
*However* ... I'm extremely concerned about a development that occurred (post-syncing my Shopify and Etsy stores) that I'm hoping will be fixed within the next few hours.
Every single one of our product images (over 200 photos) created on a transparent background in Shopify transferred over to Etsy with a solid black background. It's a complete mess. I've had to place my Etsy shop into Vacation mode until it's fixed.
Joseph has indicated he will look into a fix for the problem and reach out to us imminently. I look forward to getting this resolved and will adjust my review once the situation is fixed.
You should NOT use this app. It constantly and consistently changes your inventory to 0 on Etsy for variations. It seemingly randomly pulls in pictures or ignores them, and even though I have turned off everything but order syncing I am still finding random negative changes being made that are impacting the display of my listings.
Edit: Maybe overreacted with a 1-star, so updating to two for the reasons above AND the fact that while it imports orders from Etsy, it does not populate the Shipping address so you need to manually fill this out anyways. Not worth the monthly fee that is for sure.
Omar was okay at explaining the instructions overall, but he failed to mention at the beginning that products without SKUs wouldn't upload correctly. Because of this oversight, I was charged twice by Etsy, which could have been avoided with clearer guidance.
This app DOES NOT ADJUST INVENTORY AUTOMATICALLY. This is so important for businesses out there to be aware of. After syncing over 700 SKUs, having the app mix up inventory numbers (and recounting over 1000 products by hand) the app doesn't even adjust the inventory numbers that get sold. Going back to Trunk Inventory.
A little disappointed! They advertise that you can manage Etsy orders from Shopify, but in reality, you can't! Etsy doesn't allow for address integration, so unless you want to do double the work, I don't recommend.
The customer service was outstanding and the app is easy to use, but it seems best for product syncing only.
Unfortunately the app kept changing my stock and I reached out to customer service about this but it looks like they're not able to fix it. Also any negative stock will make those products on etsy in stock. Apart from that, the app works well.
The customer service is really great, I can't lie about that. But their app shows products that negative stock as in stock. It was difficult to get them to respond about this problem.
I have 4 stores and have been working with them for a while. Here are the pros and cons:
Pros:
Affordable
quick response rate
user friendly
Cons:
if your stock is in negative, it will appear in stock in etsy.
Cancelled etsy orders will not cancel on shopify.
They app changes me shopify stock. I noticed that my stock wasn't aligning my physical stock and I saw in the product history that Etsy app started changing my stock.
I reached out to their team about this and they keep saying they will get it fixed. I usually have to follow up on and ask whats happening. I haven't heard any solution about the app changing my shopify stock. I sent screenshots as well.
the app started changing my stock number in my shopify store. I contacted support about it a couple of times and they kept saying they will get back to me. Apart from that they were good.
worked well for a few weeks.