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Worst experience. Every time when order comes in, the order is synced but the inventory is not updated. I have to manually go and update the inventory so that product is marked Out of Stock. Reached multiple times to support staff but they are not helpful. Still its an open issues and no one is helping form support team to resolve it.
** ATTENTION!!!**
Be very careful with this app, especially if you manage a large number of products. It syncs your shop, but product variants will be delivered without their pictures, which you’ll have to manually fix yourself. Navigation is confusing—my entire Etsy shop (580 listings, 3200 products) was imported into Shopify, and now I have to manually assign categories for every single product.
The worst part: this app completely messed up my inventory on Etsy. It changed product quantities,for example: where I had 33 pieces total, it now shows 33 pieces **for each color**! After hours of discussions and promises from support (Omar, Khaled, Jayson) to fix or at least provide a backup, **nothing** was done. Finally I got answer from them: unfortunately there is nothing to change. Now I’m facing a week of manually fixing everything myself. Absolutely horrible experience, and I’ve never dealt with anything this bad. Avoid at all costs!
Update: This app updates quantities wrong and marks products that are in stock as sold out. I've tried correcting quantities manually to fix the errors but then it happens again with other products. It seams when a product sells on Etsy it gets marked as sold out instead of updating with the correct inventory count.
I can not fathom why this app has so many positive reviews. Inventory does not sync despite the dashboard saying the products are synced. Inventory on both platforms has not changed to reflect that they synced. The user experience of the app is bad. It is not laid out intuitively and has no help section which is essential. Thankfully I got it set up with a little time. While the chat feature is present and nice, if your app makes such a bad first impression why would anyone be bothered reaching out? We run businesses we are not trying to sit tethered to a chat to ensure a product we are paying for is doing what it’s supposed to.