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Gen was so great with customer service...even hopped on a screenshare with me to help answer my questions. Great app overall!!
Thank you so much for the feedback, we love speaking with the brand operators who are making exciting things happen. Here's to your continued success!
- Gen
I really like using this app. It is easy to use, has great layout options and best of all the customer service is superb. They will help you in setting up your quiz and answer any questions! Highly recommend this app!
Thanks so much for the kind words and the review -- we appreciate you using Prehook. Definitely here to help, it's been fun helping Daria Day build out a quiz strategy! Thanks again.
- Gen
Functionality is great, customer service is amazing. Instant support whenever needed with detailed responses and direction.
Thanks for sharing your feedback, here's to your continued growth!
This Quiz App is a great addition to my client's e-commerce store since we can personalize more and know what our customers want. Gen of Prehook is also very hands-on and always able to help us with our concerns. Thank you!
Great app that easily integrates with Klaviyo, Postscript and Attentive. Lots of custom buildouts available. A little hard to set up initially but once you do it, you get the hang of it and the team is readily available to provide support. Would definitely recommend!
Thanks so much for using Prehook and sharing your recommendation of Prehook!
Glad to hear that you were able to customize the quiz to fit your needs!
- Gen
Really easy to use. I made a quiz within 10 minutes and it works perfectly. It was easy to sync to my klaviyo account and also came with templates for quizzes which I really liked. I think really like how they link to free photos too. Made is super easy to make the quiz questions nice to look at. I can't wait to see the results I get from using Prehook on my site
hey, thanks so much for the feedback--we are here for you if you have any questions, or additional features that would help TikTok Alpha--just reach out support@prehook.com!
- Gen
I love the design of this app and I felt the pricing was better than other quiz apps, I meant to migrate over to this app from another but the recommendation algorithms don't seem to work very well and it was just too much of a hassle in the end to set it up properly. I'd give 3 stars, it probably would work well for simpler quizzes with straightforward responses, but I gave 2 because we were charged $45 for the app even though we had no completions(never went live).
Hi there Alina,
Thanks very much for sharing your feedback!
I'm sorry that your experience with Prehook was a 2-3 star experience. We aim to provide the best customer support and success in the Shopify ecosystem, and I'd appreciate the opportunity to make this right for you if you are open to it.
I have emailed a few times, happy to refund you and ensure that you are able to migrate with fine-tuned recommendation algorithms if you'd like. unfortunately we were not able to connect on our scheduled call.
Please reach out to me directly any time if we can help you migrate your quiz, we can take care of all of the quiz design and implementation to get it set up to your liking. I understand that the recommendation can take some time to set up, as we have focused on building a robust recommendation platform.
Thanks again for trying Prehook, I hope that we can make this right for you.
Best,
Gen, Prehook Co-Founder
Exactly what I was looking for. I tried a few similar apps before but didn't seem to work so smoothly for bigger amounts of products. I'm glad I found this app and I'm very satisfied about the great customer service! Would recommend.
Yes, so glad to hear that you are finding value and satisfaction from Prehook, thank you for sharing your feedback!
- Gen
using the app was quick and easy! I love how interactive the final product turned out. Definitely looking forward to including more quizzes to my website (www.dezynr.shop)
Thank you so much for using Prehook, we are thrilled to hear that you love the product. We look forward to helping you sell more awesome earrings with a product recommendation from Prehook!
Prehook has been a great way for our customers to stay engaged on our site and find the best products for their specific needs. We love how it can create a great user experience on our site, and help us grow our email list faster. Highly recommend!
Hey SLFMKR, we built Prehook to help create a personalized user experience for shoppers, so we are thrilled to hear your feedback. thank you for sharing and using Prehook!
- Gen