QuoteMachine: Advanced Retail , 9 reviews
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I wasted a month on this app . support is spotty at best. Eli the account mgr made mots of promises that never happened. This app has more bugs than a New York Sewer. Dont waste your time
We’re sorry to hear that your experience did not meet your expectations. Although custom feature development is not part of our standard service, our records show several feature requests were actively being developed to accommodate your unique business needs due to special requests from your account manager.
Integrating these features seamlessly requires extensive testing to ensure the reliability of our service for all users. This thorough approach can lead to extended development times, but is crucial to avoid service disruptions.
We regret any misunderstanding regarding the development timeline and had hoped to deliver these features with your continued collaboration.
Thank you for your feedback as it helps us to refine our approach and customer service.
The concept is great and it has some very useful functionality so I really wanted this app to work out. There are a couple of quirky design issues that you need to work around - like not being able to edit an invoice after it's been sent (actually the system allows you to do this but the data gets all messed up in Shopify).
The biggest issue is the integration with Shopify. It creates two orders for every invoice - one when the invoice is sent to the customer and a second order when the invoice is paid. At first, QuoteMachine cancelled the second order automatically but after a while it stopped doing this leaving me with duplicate orders for every invoice. I tried to get this fixed several times but the issue persisted. Once there are duplicate orders, you're stuck with them because QuoteMachine can't fix the issue in Shopify and Shopify won't allow you to cancel or delete an order without refunding the money to the customer. I eventually realized that in both scenarios, my data in Shopify is all messed up and I have had to go through all of the transactions to manually identify the duplicates and record the issues. Hopefully I don't get audited because the whole thing is a mess.
Processing partial refunds also proved to be problematic. QuoteMachine recorded the refund as processed but it did not actually happen. I reached out to their support line and after a few days of the issue still not being resolved, I had to send the customer an e-transfer.
In terms of their support chat, the quality all depends on who responds. Some reps were very knowledgeable while others really require more training. There's also an issue with follow through. If a problem doesn't get resolved with the rep on duty, you have to start over with someone else.
It's really a shame that this app doesn't work with Shopify. If you can use it as a stand-alone app, then go for it. It will probably do a good job for you.
Hello,
On behalf of QuoteMachine, I want to sincerely apologize for your negative experience with our app. We take great pride in our support, and offer unlimited onboarding and calls to ensure our customers have the flexibility to use our app efficiently. With customer feedback, we continue to develop new features and options to make the app beneficial for customers of all types.
We have implemented functionalities to overcome the challenges you highlighted which our other customers found to be an effective solution. We would love to get on a quick call to address your concerns and help you implement our new functionalities! We’re eager to hear more of your feedback so that we may continually improve our software and service.
Please reach out to our team at support@quotemachine.com.
We look forward to speaking with you.
With gratitude for your business,
QuoteMachine Team