The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Thanks for your review, and I'm very sorry to hear you feel this way. As I mentioned before, Quotify is used by dozens of store owners worldwide, and none of them have experienced this issue. I've spent over 2 hours investigating the matter (for free) before stating it does not work with your theme, as I, unfortunately, could not find the root cause.
Thanks again for trying and considering using Quotify for your online business. Don't hesitate to reach out if you would like to give Quotify another try in the future.
Have a great day and the best of luck with your store.