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Not compatible with Shopify Extensibility despite being 3 months away from all brands having to switch to checkout extensions. Rakuten currently has no ETA to become compatible with checkout extensions, but I am hoping this will change. This leaves all brands on checkout extensions unable to use the app for accurate tracking until they update it to become compatible.
UPDATE:
Our permanent Shopify Extensibility solution was released with an app update in June 2024. Since then, our affiliate tracking has been fully compatible with extensibility and Shopify web pixels. We also continue to update our app and will make additional features available in the future. Don't hesitate to contact our advertiser support (advsupport@rakuten.com) if you require any assistance or still see issues. We appreciate you taking time to review our app.
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Hi and thank you for your feedback and your patience as we work on the compatibility between Rakuten Advertising and Shopify. We are actively working on this integration and will have a more permanent solution before Shopify's August timeline, but until then we can provide several alternative ways to work with our network through Shopify. Please reach out to our support team for help at advsupport@rakuten.com.