Rakuten Ichiba (JP)

Rakuten Ichiba (JP)

Free to install. Additional charges may apply.
Rating (1.6)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

March 10, 2020

Languages

English, Japanese, Korean, and Chinese (Simplified)

Works with

Rakuten Ichiba

Sell on Rakuten Ichiba and seamlessly access one of the largest e-commerce marketplaces in Japan.

Unleash new growth with our Shopify Sales Channel that seamlessly integrates with Rakuten Ichiba and opens up access to Japan's largest eCommerce platform, serving 100+ million customers. Overcome barriers of language and logistics effortlessly. Tailor your product outreach, manage inventories, and process orders, all from your Shopify dashboard. Now, scaling your business to the heart of Japan is just a few clicks away!

Unleash new growth with our Shopify Sales Channel that seamlessly integrates with Rakuten Ichiba and opens up access to Japan's largest eCommerce platform, serving 100+ million customers. Overcome barriers of language and logistics effortlessly. Tailor your product outreach, manage inventories, and process orders, all from your Shopify dashboard. Now, scaling your business to the heart of Japan is just a few clicks away! more
  • Automatically manage Rakuten Ichiba orders directly from Shopify
  • Sell from one inventory that automatically syncs across all marketplaces
  • Easily manage your Japanese product information down to pricing and descriptions
  • Conveniently manage your Japanese sales in your own currency

Pricing

Free to install

No additional charges, usage fees or commissions

Free to install

No additional charges, usage fees or commissions

All charges are billed in USD.

12 reviews

Overall rating
1.6
Counts per rating level
  • 8% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 17% of ratings are 2 stars
  • 58% of ratings are 1 stars
February 2, 2024

Just recently though, customer support level got improved much comparing to before. App works stable although it takes a little bit of time to get used to how it works or how to setup. Overall, without this app, integration with Rakuten would be much more complicated to setup. So it made the integration easier, and we appreciate it.

ベッツペッツ公式サイト
Japan
About 1 year using the app
Byward Labs replied February 23, 2024

Thank you for taking the time to share your feedback and for acknowledging the improvements in our customer support. We're genuinely pleased to hear that you've noticed a positive change, as we've been working diligently to enhance our support services and ensure our users feel fully supported at every step.

We understand that there were hiccups in the past, and we want to extend our sincerest apologies for any inconvenience you may have experienced. Our team is committed to learning from these challenges and using them as an opportunity to grow and improve. It's heartening to see that our efforts to provide a stable and user-friendly app are making a difference in your experience.

We recognize that our app, designed to simplify the integration process with Rakuten, comes with a learning curve. We're continually looking for ways to make this adjustment as smooth as possible for our users. Your feedback is invaluable in this process, and we encourage you to share any suggestions you may have on how we can further enhance the app or the setup process.

Integration with platforms like Rakuten can indeed be complex, and we're glad to hear that our app has made this easier for you. We're committed to not only maintaining this level of ease and functionality but also to finding new ways to improve it.

Should you need any further assistance, please don't hesitate to reach out to us at https://bywardlabs.freshdesk.com/. Our team is here to help you make the most out of your integration with Rakuten and ensure your continued satisfaction with our app.

Thank you once again for your support and for being a valued member of our community. We look forward to continuing to serve you and to further enhancing your experience with our app.

November 19, 2023

Very undeveloped app with huge number of bugs. Help desk is not responsive (I think it does not even exist). Almost useless...

Alartis
Japan
About 1 month using the app
March 13, 2024

We had so many issues and re-piblishing all items for many times. Everytime republishing them, the photo images are gone and need to fixx them. Finally Byward Support fixed issue and I would liketo give 5 stars for it. Unfortunately for the system I cannot give 5 stars.

タッパーウェアブランズ公式オンラインショップ
Japan
February 21, 2024

必須属性関連がとにかくバグだらけ。

楽天のSKU必須属性を入力しても翌日には消えていることもあり、そもそも楽天に転送する段階で入力していた金額などの情報も全てごっそり抜け落ちるようなバグもあります。

必須属性に対応したかと思えば入力項目ごと消えたりもするので、
ロールバック勝手にしてるのか疑うレベルですが告知もなにもないのでバグに振り回される始末

対策として必須属性を楽天市場で入力したとしても、Shopify側から楽天商品を値段変更すると楽天市場で入力した必須属性は全て消えます。致命的ですね。

【トレジャーハンター】オンラインストア
Japan
Byward Labs replied February 23, 2024

Thank you for taking the time to provide feedback on our Shopify app. We understand your concerns regarding the issues you've experienced with the mandatory attributes related to Rakuten's SKU and the subsequent data loss. Your input is invaluable in helping us enhance our service.

We would like to clarify a recent update that might address some of the issues you've encountered. We have introduced a feature in our Shopify app specifically designed for managing Rakuten's mandatory attributes. With this update, it is now required to manage all related attributes directly within Shopify. This change aims to streamline the process and ensure a more reliable and consistent data transfer between Shopify and Rakuten.

We understand that this shift to managing everything on Shopify might require some adjustments in your workflow. We are committed to assisting you through this transition and ensuring that your experience with our app is as smooth and efficient as possible.

Regarding the bug you mentioned, where attributes disappeared, we want you to know that we take such issues very seriously. Our team worked diligently to resolve this as quickly as possible, considering the time zone differences between Japan and our development team in Toronto. We believe this issue has been addressed, but we encourage you to reach out to us if you are still encountering any problems or if you notice any data loss. Our support team is available at https://bywardlabs.freshdesk.com/ and is ready to assist with any specific issues or concerns you may have.

We apologize for any inconvenience caused and appreciate your patience as we continuously work to improve our app. Your satisfaction is our top priority, and we are here to support you in making the most out of our Shopify-Rakuten integration.

Thank you for your understanding and continued support.

January 19, 2022

This person, Monica Rondera from Rakuten Ichiba contacted me to offer Rakuten services and I wrote a reply back but they never bothered to get back to me. So I felt it is already a bad service. I was going to join Rakuten IChiba but it seems their service staff is rude or lazy with no replies so I give up.

SHOUTENGAI
Japan
Almost 2 years using the app

About this app

Launched

March 10, 2020

Languages

English, Japanese, Korean, and Chinese (Simplified)

Works with

Rakuten Ichiba

Built by Byward Labs

About Byward Labs

4.1 average rating

6 years building apps for the Shopify App Store

107 Walker Avenue, Toronto, ON, M4V1G3, CA

Support

Send a message

rakuten.support@bywardlabs.com

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