Raleon: AI Email & Loyalty

It was an awesome app until the new Retail Markets hit. I've tried to contact you guys to see if I've missed an update or if ya'll were going to update but all my emails bounce back. So that means I need to uninstall and we've been using you guys for a long time.

Overall, the application is fantastic: it offers excellent functionality and is a valuable asset for my store. However, I did encounter one problem: the application suddenly deactivated itself, displaying a message indicating that I didn't have an active subscription and suggesting that I sign up for a paid subscription, even though I was using the free version. A big problem for customers who no longer had access to their loyalty program.

Fortunately, Jay from the Raleon team got back to me quickly and everything went back to normal. That said, the message still appears sometimes, wrongly indicating that I don't have an active package. I hope the team can look into this problem and resolve it quickly.

Despite this setback, I appreciate the support and proactive approach of the Raleon team!

OMG! This app has the BEST customer service. Fast, efficient, hands-on, reliable and ultra comprehensible if this is not your field of expertise to start with. The layout is very user-friendly and accessible. They are 100% receptive to suggestions for improvement, and they make it happen very quickly. GET IT NOW!!!

-Cynthia and Julie, very satisfied customers