Rapid Bundles & Upsell app

I’m updating my review from 1 to 3 stars because the team eventually escalated the issue properly and the app appears to be stable again.

My main problem started with the Fixed Price feature. Without prior notice, its behavior changed and prices began being interpreted in the store’s main currency instead of the currency of each market. This caused incorrect prices to be displayed publicly across several international bundles, and I had to manually fix all of them. I stopped using that feature afterward.

I later experienced intermittent issues with free gifts. In some real customer sessions, the gift was added to the cart but the discount was not applied, so the customer was charged for it. In others, the gift was not added at all. I was able to provide session recordings showing both problems.

What concerned me most was the potential impact on conversions, since there is no way to know how many customers may have abandoned their purchase after seeing a free gift being charged or missing.

Support was also frustrating at times because intermittent issues were sometimes considered resolved after a single successful test. The problems became serious enough that I started considering migrating to another app.

That said, the team handled the situation much better in the end. They escalated the case, involved the developers directly, reviewed the recordings I provided, and made changes that appear to have stabilized the app. I haven’t noticed any new cart issues in the last few days.

I appreciate the effort they made to address the situation, which is why I’m updating my rating to 3 stars. I still need to see longer-term stability before fully regaining confidence in the app.

Unfortunately, does not tick all the boxes. Seems to be an issue when you have certain types of variations at different prices. It still provides the customer with the cheapest price even when that option is out of stock. Possibly resolvable but needing to reach support for basic features in first few days is a no for me. For the price have used other apps that seem better and provide upsell features. Serves as a good app but limited.

We have tested various apps for bundles and have also used Rapi for some time. In itself, the app is good, despite the limited range of functions - after all, it's free. Nevertheless, we ultimately decided against it because there was a issue that bundles did not work at all (“Don't worry, it's just a sync problem”) that was not solved for several days. In addition, the support initially requested full access to the entire store, which was unacceptable for us. We don't run large stores and don't have a lot of staff, but we still (or perhaps because of this?) need them to work as smoothly as possible.