Rapid Reviews , 82 avis

We switched to Rapid Reviews after being on our previous Reviews App for about 5 years. The main reason for our switch was due to our previous review app becoming increasingly slower on both the admin panel and the customer facing reviews/questions sections. Additionally, when a major technical issue occurred within the old reviews app, it took a MINIMUM of 24 hours for their customer support to simply acknowledge our urgent email support request. Then, it took another 4-5 days for them to fix the major technical issue with their app. Even worse, the same issue occurred twice over the last 6 months, with both problems taking days to fix.

Based on the above issues with our previous app, we started looking at other highly rated Shopify Review Apps and ultimately decided on Rapid Reviews for the following reasons:

1. William, the app developer is extremely knowledgable on the Shopify platform and is outstanding to work with. He has excellent communication skills and always gets back to us promptly when we have a question or a request.

2. Switching from our previous platform to Rapid Reviews was very straight forward. William really did all of the work. We did NOT have to export and re-import all of our reviews, media, and questions/answers from our old app to the Rapid Reviews platform. MOVING LARGE AMOUNTS OF DATA AND MEDIA IS PROBABLY THE MAIN REASON WHY MANY SHOPIFY WEBSITE OWNERS ARE HESITANT TO SWITCH REVIEW APPS. It seems like other review app developers make it VERY hard to switch to another review app. William seamlessly performed these critical transfer steps for us.

3. The Rapid Reviews app responds very quickly in both the Admin panel and on our website. We love this response and the fact that customers can word search all of the reviews and questions/answers sections quickly. Keyword search capability is very important to us and our customers.

4. Our Shopify Theme "Speed Score" is the highest it has been in years. This speed score increased immediately after switching to Rapid Reviews. We are not surprised since our previous review app was routinely taking 5 to 30 seconds to load reviews and perform search functions. Rapid Reviews really does load immediately.

We are not surprised that this app has so many 5 Star reviews!

We are a small bespoke business and our reviews are not plentiful, but they are authentic and well regarded by other customers, so the process of gathering and managing them is critical to us. We have been using another provider for two years, and have faced constant issues -political and physical on how they were handled and published. After ignoring the first few email solicits from William at Rapid Reviews, I finally gave in and had a one-on-one conference to discuss my issues and needs going forward. I wish I had responded to his emails immediately and wish this platform was available to me two years ago. I was swapped out and up and seamlessly running on the new platform within 24 hours. The platform is genius, logical, and lightning fast as are the responses for support and assistance. Five stars, oh to hell with it - TEN STARS!!

There is no reason not to chose Rapid Reviews:
1) Instructions to every step of installation/implementation
2) If something too hard or not clear - Devs themselves are happy to assist you and we got things fixed in no time
3) Based on historical data for App, seems they are upgrading App regulary, so you would never be outdated :)
4) PRICE

Definitely recommend and looking towards other App implementation from this Team

Easy to use, functional, quick loading and looks clean. Exactly how a review app should be. Also great support if you need it! Recommend.

We switched to Rapid Reviews after Shopify announced they would be moving away from their platform-sponsored reviews app. The integration was relatively straightforward and I was able to upload our pre-existing reviews with no difficulty. When I did have questions, William was super helpful and quick in his response. The layout is clean, well-presented, and I look forward to hearing from our customers about their experience with this app!

Good review app and good customer service to go with it. Thank you!

Upgraded from Judge.Me so I could take advantage of more features at a better value, and I could not be happier. This app is very inclusive and has everything we wanted + some.

With my attention needed elsewhere, William was more than happy to help with setting my store up with the basics and removing all the extra code Judge.Me put in so I could go in and do the small edits where needed. That was a HUGE help, allowing me to get the new theme published within 24hrs.

What I love the most about this app is the price. We sell on a more seasonal cycle, therefore there are months where we could go as little as 1-5 sales. Judge.Me doesn't care. They'll charge $15/mo for the features in this app, but I really really like that William's app accounts for this.

Thanks for everything, William!

Good and fast rating app, support (William) helped quickly and perfectly with the final touches to the design, thank you!

Mr. Belk exhibits excellent responsiveness and communication skills. His instruction documents are thorough, and the app allows for customization. Additionally, users can utilize their own domain for review requests. The app operates swiftly, ensuring efficient performance.

William really is a G, goes above and beyond to ensure satisfaction and does so personally. Love the service, love the product.