Rapid Reviews: Product Reviews

I've had Rapid reviews for some time now and can confirm the support by William is very good. Very responsive and I had my request serviced within a 24-hour timeframe.

Thank you so much!

Will's customer service is top notch. He jumped on my question immediately and took care of it swiftly. My friend recommended this app to me and now I see why. Will would get 7 stars if that were an option. His app solves a very real problem that my Shopify store has and it does it well. Kudos!

We like this application and the owner William is always very helpfull. We had some custom requests. Also suggestions are welcome which he uses as input for new functionality for the application.

Excellent app - its simple and really fast! Great support too. William helped me to get it looking just right. Highly recommended.

The app is fast, performs great, has all the functionality we need, and the support has been brilliant. Thanks!

We switched to Rapid Reviews after being on our previous Reviews App for about 5 years. The main reason for our switch was due to our previous review app becoming increasingly slower on both the admin panel and the customer facing reviews/questions sections. Additionally, when a major technical issue occurred within the old reviews app, it took a MINIMUM of 24 hours for their customer support to simply acknowledge our urgent email support request. Then, it took another 4-5 days for them to fix the major technical issue with their app. Even worse, the same issue occurred twice over the last 6 months, with both problems taking days to fix.

Based on the above issues with our previous app, we started looking at other highly rated Shopify Review Apps and ultimately decided on Rapid Reviews for the following reasons:

1. William, the app developer is extremely knowledgable on the Shopify platform and is outstanding to work with. He has excellent communication skills and always gets back to us promptly when we have a question or a request.

2. Switching from our previous platform to Rapid Reviews was very straight forward. William really did all of the work. We did NOT have to export and re-import all of our reviews, media, and questions/answers from our old app to the Rapid Reviews platform. MOVING LARGE AMOUNTS OF DATA AND MEDIA IS PROBABLY THE MAIN REASON WHY MANY SHOPIFY WEBSITE OWNERS ARE HESITANT TO SWITCH REVIEW APPS. It seems like other review app developers make it VERY hard to switch to another review app. William seamlessly performed these critical transfer steps for us.

3. The Rapid Reviews app responds very quickly in both the Admin panel and on our website. We love this response and the fact that customers can word search all of the reviews and questions/answers sections quickly. Keyword search capability is very important to us and our customers.

4. Our Shopify Theme "Speed Score" is the highest it has been in years. This speed score increased immediately after switching to Rapid Reviews. We are not surprised since our previous review app was routinely taking 5 to 30 seconds to load reviews and perform search functions. Rapid Reviews really does load immediately.

We are not surprised that this app has so many 5 Star reviews!

If you care even a little bit about the speed of your store, Rapid Reviews is the app you need for your store. Have used other review apps but this app has all the features, doesn't slow down the store and neither adds any bloat.

Plus certainly no other app can come close to the helpful and friendly support provided by William!

Great support from William! Super fast app in general.

The perfect replacement for Shopify Reviews app, but better!
Easy setup, works great for product pages and even homepage featured reviews.
Some of the best app support, answering always the same day, makes this a must have app for your stores.

Great App - William is super helpful. I've tested three different review apps and this one is by far the best. Thanks William!