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Amazing app. Even better support!
I've tried a lot of search engines over my time. Rapid AI was really easy to navigate and install. Had what I needed up and running super quick.
Matt helped me re-position my widgets and search bars which was really great.
He replied within a minute which was refreshing to get that prompt help I needed.
We’re so grateful for your feedback, Thank you so much! 🌟 It’s great to see our app making a positive impact. Thank you for your continued trust and support! 💖
Have a wonderful weekend,
Matt from the Rapid Search team
Great app and absolutely fabulous customer service. Customer for life!
Hello,
Thank you so much for taking the time to review our app! We're happy to have you as part of our community!
Kind regards,
Rebeka from the Rapid Search team
Must have!!
Hi!
Thank you for leaving us a review! Your support means a lot to us, and we're excited to continue providing a great experience for you!:)
Kind regards,
Rebeka from the RS team
there is no new to old option, there are missings but good app, not perfect.
Thanks for your feedback! We’ve now added a “new to old” sorting option. We also sent you an email with the details. We're always working to improve and appreciate your input!
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Matt from the Rapid Search Team
Easy to install. Useful initial tutorial. Reasonable costs. Looking forward to using this and seeing this in action - scorecatcher.co.uk
Hi!
Thank you for your review! We also look forward to helping you improve and customize your customers' search experience, please let us know if there is anything we can help you with:)
Best regards,
Rebeka from the Rapid Search team
Great service and friendly representative
Thank you for the kind words about our service and our team member! If you ever need anything else, don't hesitate to ask. Have a fantastic day!
Matt from the Rapid Search team
I like the layout and it is easy to use
Hello!
Thank you for taking the time to leave us a review! We're glad you find the layout appealing and easy to use. In case you'd have any tips for further improvement please do not hesitate reaching out to us:))
Best regards,
Rebeka from the Rapid Search team
The app applies its own design to the collection pages (in addition to the filtering options) that completely distorted our original layout, such as image sizes, typography, etc, causing a branding problem.
It was explained by the team that they are unable to add their filter menus to other designs or themes, so they use the general app design.
This didn't work for us and we had to uninstall the app.
Hi there,
Thank you for your review! We apologize for any inconvenience that our design may have caused. We have sent you an email offering a solution to the problem. We're looking forward to resolving this for you. :)
Great customer service, sorted a minor integration bug promptly
We’re grateful for your 5 review! 🌟 It’s great to see our app making a positive impact. Thank you for your continued trust and support! 💖
The app caused problems in our store:
- collections descriptions disappeared
- problems with loading collections
The Rapid search team was very friendly but did not solve the problem and we had to uninstall the plugin.
Thank you for your feedback.
We would like to deliver a seamless experience, we sincerely apologize for any difficulties. We sent you an email with questions and details for investigating the issues, our team is fully prepared to investigate the root causes of these matters and resolve them promptly.
Your concerns are of great importance to us, and we are committed to addressing them thoroughly. We eagerly await your response.
Thank you so much for your consideration.