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The app applies its own design to the collection pages (in addition to the filtering options) that completely distorted our original layout, such as image sizes, typography, etc, causing a branding problem.
It was explained by the team that they are unable to add their filter menus to other designs or themes, so they use the general app design.
This didn't work for us and we had to uninstall the app.
Hi there,
Thank you for your review! We apologize for any inconvenience that our design may have caused. We have sent you an email offering a solution to the problem. We're looking forward to resolving this for you. :)
The app caused problems in our store:
- collections descriptions disappeared
- problems with loading collections
The Rapid search team was very friendly but did not solve the problem and we had to uninstall the plugin.
Thank you for your feedback.
We would like to deliver a seamless experience, we sincerely apologize for any difficulties. We sent you an email with questions and details for investigating the issues, our team is fully prepared to investigate the root causes of these matters and resolve them promptly.
Your concerns are of great importance to us, and we are committed to addressing them thoroughly. We eagerly await your response.
Thank you so much for your consideration.
After installing the app, all my collection descriptions disappeared. I had to uninstall it.
Great customer service, sorted a minor integration bug promptly
We’re grateful for your 5 review! 🌟 It’s great to see our app making a positive impact. Thank you for your continued trust and support! 💖
awesome!
Hello!
Thank you for taking the time to leave us a review. If you need any assistance with the app, please do not hesitate reaching out to us!:)
Kind regards,
Rebeka from the Rapid Search team
I like the layout and it is easy to use
Hello!
Thank you for taking the time to leave us a review! We're glad you find the layout appealing and easy to use. In case you'd have any tips for further improvement please do not hesitate reaching out to us:))
Best regards,
Rebeka from the Rapid Search team
very good
Hi!
Thank you so much for taking the time to leave us a review. If you need any further assistance, please do not hesitate to contact us again:))
Have a nice weekend,
Rebeka from the RS team
Very supportive team & easy to use app.
Hi,
Thank you for taking the time to review us, we are happy to have you in our community, and our customer support team will be available if you need any further assistance again:))
Have a nice day!
Rebeka from the Rapid Search team
Awesome
Hello,
Thank you for your review, we are pleased to have you in our community, please do not hesitate to contact us if there is anything we can help you with!
Have a nice day,
Rebeka from the Rapid Search team
Useful app, great support.
Thank you for your review! The pleasure was ours, please do not hesitate to contact us if you need further support:))
Best wishes,
Rebeka from the Rapid Search team