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Rapid Search offers great support, the tool is fantastic and the team will help customize the design. Good stuff
Hi! Thank you for your review, we are happy to see that you are satisfied with both our features and our support team, the pleasure was ours!
Have a great weekend!
Rebeka from the RS team
Thank you for the convenient service and for immediately addressing my needs. I highly recommend it.
Hello,
Thank you for taking the time to write us a review, we are more than happy to assist you further at any time:)
Kind regards,
Rebeka from the RS team
Great Customer Service! Good App!
Thank you for the amazing 5 review! 🌟 We're so happy to know our app is making a difference for you. Your feedback is invaluable! 💬
Matt from the Rapid Search Team,
awesome!
Hello!
Thank you for taking the time to leave us a review. If you need any assistance with the app, please do not hesitate reaching out to us!:)
Kind regards,
Rebeka from the Rapid Search team
The app doesn't work with all themes. We also disabled the app for a few months, yet they still send us emails stating that we have reached 90% of our account's session limit and need to upgrade. Hmmmm, How is that possible if the app isn't even active on our website? If the app was active, I may have fallen for this and upgraded, shame on you guys for giving your customers false analytics.
Thank you for your feedback.
We are committed to providing the best user experience, so we deeply apologize for this bug.
Our team has already fixed the issue and we notified you about the updates via email.
We take your concerns seriously and are committed to addressing them properly. Therefore we sent you an email with further details and questions.
We are looking forward to your reply,
Thank you so much,
Matt from the Rapid Search team.
Customer service is good, the app works well and helps customers with your site. Reasonably priced. Can't ask for more!
Hi there,
Thank you so much for your review!
I'm so glad you are satisfied with us, let us know if there's something else we can do for you. :)
Have a nice weekend,
Matt from Rapid Search support.
The app caused problems in our store:
- collections descriptions disappeared
- problems with loading collections
The Rapid search team was very friendly but did not solve the problem and we had to uninstall the plugin.
Thank you for your feedback.
We would like to deliver a seamless experience, we sincerely apologize for any difficulties. We sent you an email with questions and details for investigating the issues, our team is fully prepared to investigate the root causes of these matters and resolve them promptly.
Your concerns are of great importance to us, and we are committed to addressing them thoroughly. We eagerly await your response.
Thank you so much for your consideration.
5 stars! This app helps my business so much especially because it detects misspelled words and displays new products. I have used other search apps but this is superior and far better than the default search.
Thank you so much for your feedback!
We are happy that we can contribute to your success. :)))
Have a wonderful day,
Matt from the Rapid Search team
Useful app, great support.
Thank you for your review! The pleasure was ours, please do not hesitate to contact us if you need further support:))
Best wishes,
Rebeka from the Rapid Search team
Freundlicher und schneller Support....leider macht die App den Shop sehr langsam....ich sollte diverse zusätzliche Infos bereitstellen....da war dann leider Schluss für mich....Geld bezahlen und die ganze Arbeit alleine machen...no way sorry
Im Nachgang, hat man sich bei uns entschuldigt, das ist fair und okay, deshalb einen Stern mehr.