Smart search bar & filter , 228 reviews
App stopped working. Support seems like they have better things to do than support their app. Estimated 1 -2 weeks to fix their app which stopped working.
Hi there, I'm Matt from Rapid Search customer support.
I'm writing to give you an updated reply to your review and complaint.
We're truly sorry for any inconvenience you faced. The initial estimate was given to you based on the rareness of your theme and the complexity of the issue.
However, you are completely right that the resolution cannot wait this long. That's why I talked to our developers yesterday and expressed your disappointment about the time frame you received.
I made our team understand how important this is for you to solve this issue in a timely manner. We've already found a temporary solution that would work well for your store until we're able to roll out the permanent solution.
For that, we have sent you an access request and an email, please respond back to me so I can speed things up for you. :)
We hope you can give us another chance.
Matt from the Rapid Search Team