Overall rating Based on 141 reviews
After reading a lot of the reviews below we felt confident that Rare were the way to go but simple things like the automated order follow up mail outs didn't work.
Reporting were terrible and simple things like a clickmap for your campaing and mailouts wasn't available.
So 1-star review for the app and 4 star review for the support. Dylan at the support were very friendly and responded very fast. But unfortunately the app were to immature.
I logged in to my dashboard, only to see that the interface had changed. A lot. Naturally I had some questions, so i hit up support. Within less than 5 minutes, Liz answered all my questions and helped me get back on track with creating a new campaign.
Needless to say - Rare's support is outstanding. I couldn't be happier.
Rare...a rare find indeed!! A company offering a service that goes beyond purely email marketing. We were looking for a program who could provide a better email experience for our customers as well as could understand our needs. From the get-go, Taylor, Dylan & the team at Rare have been phenomenal. They are super supportive, patient and attentive. We love that we can work together to build something that we love and are proud to send to our customers. We can't wait to see our company grow and are extremely grateful to have found these guys and look forward to building our relationship with them. Thank you Rare!!!
Dani & Alex
William Painter 2
Holy Rare! This is hands down the best email program we have ever used. We have tried several programs before (Klaviyo being the latest) and we are seeing huge jumps in not only our open rate, but our conversions as well within in days of using Rare. I was lucky enough to meet Taylor from Rare at an event held by our website firm BVAccel in San Diego, I could tell immediately that the team at Rare would be the ones to take us to the next level. The interface is easy and intuitive, and both Taylor and Dylan could not be more helpful when (if any) questions did arise. Within one week of switching from Klaviyo to Rare we saw a jump from a 15-20% open rate to a 45-50% open rate, not mention the sales that came from that kind of jump. We cannot wait to dig deeper into what Rare really can do for us, it is really exciting to see what the future of email marketing will be with Rare leading the way.
Charms Of Ireland
Rare is truely awesome. You can add significant revenue with this wonderful App. The team are extremely fast and helpful if you have an queries. Big shout out to Phil! Thank you!
Real Focus Goods
Still new to the platform, but so far so good, they reply to emails fast for customer support... Add to cart follow up upgrades are said to be coming soon also... Pretty sweet...
Vinyl Record Art Nz
Great app with excellent support. Interface is great for fast easy template creation.
If your looking at maximising the potential of your customer list Rare is a great choice
Love this app! Support has been great and have made enough to cover any cost for over 6 months with just a SINGLE email. I recommend this to anyone who is serious about growing your business and building a brand!
Love the app, and the support was fantastic. Dylan, our rep is always able to help answer our questions. It takes some learning and skill to navigate, but that is simply covered in an hour or two. can't wait to grow and design with these guys!
Humanizing The Badge
Excellent app and even better customer service.