The Zigzag Stripe
We used Rare for a few months now. It was designed great and the ease of use was nice. They even have people helping us do our emails.
Then today, we sent out an email to all the people who haven't shopped with us in over a year. RARE decided to forgo the restrictions we put down with the email. That we had help with a RARE GUIDE. They looked over the email, eliminated all user mistakes. Then, the system sent out all the emails to all of our customers, high and low buyers. RARE caught it but not until it went out to nearly 400 customers. They received a 40% discount they shouldn’t have received. Who knows how much money we have lost?!?!
AND ALL WE GOT WAS A SORRY. I'd beware before doing business with them. We are going elsewhere for this service.
Great app for e-mail automation. Rare offers excellent customer support, both by e-mail and phone.
Well I had given this ap a 5 star review way back when but they have since revamped it and RUINED the ap all together! Now this is coming from some one who loved it and ranted and raved about it so you know it's a 100% honest and accurate review. The NEW version does not work and is horrible. I just scheduled a mailer to go out for 9:00pm Thursday with a deep deep black friday discount code of 30% to our almost 60,000 customers and they sent it out 11 hours early costing me money in revenue, meaning that I had not intended to give a 30% for 11 hours early. Plus it only sent half the emails so it FAILED all the way around. Anyone who runs or owns an Ecommerce store know TIMING IS everything on the internet and when things are posted or sent out from facebook posts to instagram there is a proven marketing formula and when you schedule something to mail out on a holiday or for a follow up sale timing is paramount to the success of the mailer or the campaign, For that this fails miserably. They have also ruined the interface and made it way to convoluted to work with not to mention lost some of the key functions that made it a great ap and tool for our store. This is no where near the same ap and I can no longer risk it not working and costing me money and not sending out to my customers I have zero confidence and am canceling it. Will let all know when I find a replacement ap, Which there are many out there. In closing DO NOT GET OR USE THIS AP for your business it no longer functions the way it is supposed to all the way around and will cost you money.
Rare.io is amazing. The previous email marketing program we were using was more of a shotgun approach, one email fits all customer approach. With Rare we are able to send targeted customer emails based on customer data that is relevant.
Our email stats have greatly improved. Typically in the past we would generate approx. $600 in revenue from the email newsletter that was sent out monthly. We are seeing a 5X greater return since switching to Rare.io.
The ability to keep customers in the buying cycle, re-engaging idle customers and wining back churned customers through targeted automated event based emails.
The support from Jess and the rest of team at Rare.io is incredible. Highly recommend!
Rare.io has been a fantastic addition to our business. Amazing support and customer service. Can't say enough about the App or their team. Highly recommended!
Rare.io is an amazing tool for any business that wants to understand more about their customers and send them targeted emails. We at Urbery have been using the tool for Business Intelligence (reviewing customer data with our team) as well as sending customized action based automated emails to our customers!
The best part of the application has to be the amazing team that is behind it all. Jess is always available to hop on a call be it on a weekend or in the middle of the night to help us with our email templates. The founding team led by Seth is very responsive and we have had a lot of our queries resolved within hours of placing them. We are no longer waiting in the dark wondering what's happening to our questions, but are constantly in touch with the team which is actively working on making our overall experience better.
This has to be one of the best tools that exist on the Shopify app store and has a very flexible pay plan. The support level stays the same even if you are on Free plan which is amazing!
Great job guys and we are super excited to be working more with the team.
Rare.io is a wonderful addition to our efforts to attract return customers through email marketing. The metrics that Rare.io provide are incredibly helpful. They allow you to drill down to the exact segment of customers you are trying to target with specific advertising and promotions. Furthermore, Jess and the team at Rare.io are incredibly responsive and helpful when questions come up. An amazing app - highly recommend it!
Excellent application, extraordinary data and exceptional customer service—Jessica is a gem. What more could you ask for?!?
This app is just what I was looking for! It allows us to segment our audience according all sorts of measures and send email on an automated or manual schedule. It's like having an email 'rifle' instead of a 'shotgun'! And the folks at Rare were awesome about helping with installation and training.
incredible service, couldnt be any more helpful, very professional. nothing is too big or small to help with. the app itself is so detailed with so much to work with, it has such an impact on our martketing stratagy already.
thank you so much jess for all your help