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My company signed up originally with another company that was purchased by TrustSpot. The onboarding/transition was good, but we were only getting a few reviews per month and paying $199/mo for a plan that was grandfathered in from the previous service. I cancelled our plan with them. I then started receiving about 2-3 reviews PER DAY. We have contacted them several times over the past couple months to ask why our customers are still getting prompts to review purchases. They say they are not sending emails to our customers- how, then are so many current customers leaving reviews all of sudden? They won't give us access to our reviews unless we resubscribe to a plan which I don't intend to ever do after this experience. It's not ok to contact our customers without our consent and control over the experience.
Great app that comes with a price tag.
https://www.kinkytoy.store
Was suppose to get back to me with setup assistance, and never did.
Absolutely appalling "support". I paid, then went to set it up but become stuck, so I asked a simple question, and I got an answer for a question I never asked. To top it off, I got an email from Bonnie:-
"In regards to your snarky comment about our support: Look what time it is, I'd like to know which companies out there would even respond to your at all, much less do so within 30 minutes when it's past midnight"
Tell me how many business owners would talk to a paying customer like that? Avoid this company like the plague.