I installed Raven call back 2 weeks ago and my business has transformed! I sell high end items ($3000-8000) and it has helped me close over $30,000 sales in these last 2 weeks. I have an 80% close ratio with customers who request a call back. It's brilliant! Well done to the team for a simple, yet great addon to Shopify.
When it comes to customer support wooooooo this is an amazing app and run by people whom genuinely cared about my store and provide amazing customer service. No issues with it at all.
Installed this a couple days ago, got a call back request today, and I converted the sale. People have questions about the products I sell, so this app is awesome. Sales calls!
Great concept. I love that I get sales calls from Raven.
Must Have!! Call volume increased and so did our sales :) Thanks for Ahmad and the whole team they make awesome apps. Scout is another MUST HAVE for your Shopify store
The team over at Raven, especially Ahmad have been VERY helpful! The app is an awesome idea and it’s going to be a great addition to the store. We just added it and are excited to see the results! Thanks guys!
I've been using Raven for a few weeks now. I sell something that's new for a lot of people and they have lots of questions about it. Raven has really helped me have more 1-on-1 conversations with those interested and many times I'm able to convince them to buy it. Even if I don't make the sale it's great to just have conversations with people and learn about their concerns/questions. I then add their questions in my FAQ
Belmonte Bikes Ltd
Love Raven. So simple but so effective. I get the call back requests straight to my FB Messenger and my whole team also gets the email alerts. I know which product they were looking at when they made their request and it makes it really easy for us to understand what the customers needs are. Best of all, it's increasing our sales.
Wren And Glory
AMAZING. Got the app, and on the 1st day using it, we had made 3/3 conversions for over $1000 in sales. Its a great way to get in touch with your customer without being overly aggressive via email or phone calls - they let you know when they want to speak. Talking with customers has already improved almost every aspect of our store, and increased sales! Also, the customer service that the Raven team has offered me has been exceptional - had a minor issue (which was actually my fault) and they went above and beyond to assist me. Very personal and attentive. EVERYONE NEEDS THIS APP.
I'm so excited for this app! I know that I'm losing customers because of lack of / tardy communication from my end. I like the fact that customers get the option to ASK for a call back (avoiding any spammy type feel) and that get the choice of how they can be contacted: call, text etc. :)