Callback Request

Callback Request

by How Many Steps Inc.

Turn website visitors into qualified sales calls + great leads

5.0 of 5 stars(69 reviews)

Generate More Leads

Contact forms suck! Phone calls work better. Visitors are more likely to leave contact info if they know they will get faster a callback.

Increase Conversions

Unanswered questions are losing you real sales every day. The Raven Callback app converts almost buyers by connecting you via Phone or Text.

Track Phone Sales

We track conversion details from each callback request. Whether or not you make the sale, you can follow up or re-market over Phone or Text.


About Callback Request

Since the beginning of time, commerce has been done 1-on-1

People traveled far and wide to find what they needed, asked questions, and bought after shaking hands. The invention of the phone eventually eliminated the need to travel but the 1-on-1 conversation still dominated. Fast forward to today's online heavy world, and the 1-on-1 human to human interaction is still best at driving sales.

Most businesses using Callback see 25% conversion on phone or SMS conversations. Many see 50% conversion rates, and a couple of our clients are close to a perfect 100%!

The biggest problem in the rise of online shopping

The rise of online shopping has been great for small businesses attracting more customers. But it's also opened the doors to allow anyone to sell anything. This means as small business retailers we have more competition than ever before.

Luckily, as small businesses, we have BIG advantages. And the biggest one is 1-on-1 customer relationships. Imagine how much trust you would have for a business calling you back within minutes or even seconds of your request, answering your questions with a big smile, and getting to know more about your needs. Be bold, people!

Most stores treat customers like transactions, but you can treat them like valued assets. And our Callback app will create these relationship building conversations.

Callbacks will help almost any business

No matter how much information you put on your website, most visitors won't take the time to read it all. Time saving convenience is a key factor in customers making a decision. This is why it's so important to offer callback options. It's easy, and lightweight, for a customer to simply request you call them back. No waiting on hold, no waiting for a live chat agent, and best of all, no waiting for a "contact form" email reply.

Callbacks work especially well for high priced, niche, or B2B sales:

  • Furniture
  • Jewelry
  • Special clothing
  • Equipment
  • Home appliances
  • Technology

How it works:

  1. A visitor comes to your site and explores, but has a question.

  2. They see and click your callback button and enter their phone number.

  3. Alerts you/your team to call back the customer, and tells which product they want. With one tap, our app will connect you through your visitor's preferred channel (SMS, Phone, or WhatsApp).

Easy, right?

In addition to getting you on the phone with interested customers, your Callback app will also:

  • Collect phone numbers of interested customers
  • Allow customers to pick a scheduled callback time
  • Track your phone conversion %
  • Provide bold high converting call scripts so you can start the conversation right
  • Let your customer choose between Phone, SMS, or WhatsApp replies
  • Allow you to keep on top of customer questions wherever you are
  • And we launch new features every 60 days

Integrates with

  • Facebook Messenger,
  • Phone,
  • SMS,
  • Text Message,
  • WhatsApp

See the app in action

Explore how the app works in an example store.

View example store

Support

Free-No time limit

Free to install

Limit of 20 free leads. All plans free if 0 leads that month

  • Get started and test whether Raven Callback is the right app for you

  • Comes with 20 free inbound phone leads

  • No time limit

  • Conversion Tracking

Startup

$9/month

  • Up to 20 phone leads per month (after first 20 free leads)

  • Call, SMS, and WhatsApp

  • 2 Sec Alerts

  • Saved Leads

  • Reporting

  • Auto-text

  • Auto downgrade

Basic

$19/month

  • Up to 100 phone leads per month (after first 20 free leads)

  • Call, SMS, and WhatsApp

  • 2 Sec Alerts

  • Saved Leads

  • Reporting

  • Auto-text

  • Auto downgrade

Enterprise

$79/month

Limit of 20 free leads, then must upgrade to a paid plan

  • Unlimited phone leads per month (after first 20 free leads)

  • Call, SMS, and WhatsApp

  • 2 Sec Alerts

  • Saved Leads

  • Reporting

  • Auto-text

  • Auto downgrade

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 69 reviews

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Most recent reviews

Banglez Bazar

I just installed this app, it’s a great idea for e-commerce sites. The support is amazing, Ahmad responded much sooner than I expected, quick support!!

Developer reply

July 18, 2019

Thanks so much Christina! Keep up the great work you're doing for your handcrafted jewelry - the designs look great - I'm sure they sell themselves!

Panjavarnam

Found the app very useful from a customer engagement perspective, with alerts that let you respond quickly to customers . Assistance from the support team is top notch !

Developer reply

July 6, 2019

Thank so much Ganesh. It's been great working with you and also getting your feedback for our app. You had some great points on how we can make it even better for you and we're definitely going to implement them in the coming months.

Ties Essentials

The app is awesome and very lucrative to your business. A must have app for gaining customer support.