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As an early adopter, this app became a vital part of our shopify store.
Unfortunately, Dylan has subsequently increased the pricing by over 100% which makes the product entirely unviable for a low margin business like ours.
If you can afford the prices (or double the current advertised price going off past behaviour) then sure, this is a great solution. Otherwise, back to search the shopify app store for an alternative.
Hi Chris,
I'm sorry, but unfortunately our costs have increased and we can no longer offer you an extension on the original price.
We would love to have you as a customer and are happy to keep compliance as easy and frictionless for you and your customers - however our costs have changed and we'd have to increase prices since January of last year.
We have not canceled your subscription and will continue to support it, even though we're losing money. But we cannot increase your monthly cap at the current terms.
I'm sorry, I wish we could extend your monthly cap at the same pricing it's just not feasible for our business. Again our offer still stands and we wish you the best.
Thanks,
Dylan
The customer service is outstanding, and the app itself works great. Such a help for our shop which requires ID checks!!
Best App on Shopify! If any issues, they are very responsive and will do everything they can to make sure the problem is fixed.
Y'all better get this app! Worth every penny! Protect your business!
It does what it claims. But some of my customers suspected emails sent by the app are phishing. Please add the settings to send email from our domain by adding SPF records or allow us to integrate our own email sending solutions such as Sendgrid/Mailgun. Update 2021 Oct 5:
I am glad the dev has added the option of sending emails by shop domain. This is a clear improvement.
So I have revised the star rating to 4.
I am looking forward to more versatile pricing plans such as bulk discount when we buy more credits.
Hi,
Thank you for the feedback! We're always adding new ways to build trust between you and your customers.
Just an update, you can now use your own email address for ID check notifications to your customers.
In the Settings section of Real ID, under the Notifications tab you'll find this new feature.
You just need to verify your ownership of the email address with a link your inbox, then we can start sending ID checks on behalf of your email address.
Your customers will see the ID check is directly related to their order and will help build trust with the process. I hope this helps with your concern!
If you have any more feature requests, suggestions or questions please contact me at dylan@getverdict.com or chat with us in the app.
Thanks,
Dylan
Dylan, Is absolutely amazing....I will have very limited time and trying to make a deadline and he has always been very quick to resolve and respond. He makes sure that he handles it on the spot and doesn't provide :homework: for me to resolve on my own. He is extremely hands on and professional...great software to meet our industries requirements. Would highly recommend to anyone.
This is a very useful app with an owner that will take your calls and figure stuff out with you! I used it to check ID on checkout for certain products and it worked very well. I cannot wait to see what is to come.
This is is the best solution for getting KYC info! If you have products that need age verification or services that you want an extra of fraud detection, then this app will be perfect! I reached out to the developer Dylan about question and best use and he was very responsive! 5/5!
This app has been greatly beneficial to our store, saving hundreds of pounds in chargebacks and guaranteeing security with flagged orders. Highly recommended and customer service were very helpful!
We use this app to help prevent fraudulent transactions by verifying the information provided with the information the customer provides checking out. There were some issues in the beginning, but like all new apps, features were added to help fix the issues. There are some bugs, but as the app grows, it will be ironed out. The developer is very communicative and responds quickly and does everything they can to solve it. He listens to suggestions and makes them a reality. This is a must have, as the other verification apps only take E-Mail, or don't have automation available to make the process easier. This is a necessity if you need to verify customers info or help to prevent fraudulent transactions.
The app does everything it says it does and works very well. Helped reduce our fraud to zero. Dylan has been the greatest help with any questions or issues we may be having. Would highly recommend this app if you need a ID verification tool or simply to reduce fraud from different billing and ship to addresses