Real ID ‑ ID verification

Hi there, I'm so sorry you experienced issues sending your third ID check. I've just sent you a few messages in the in-app chat, but I've identified the issue and you should be all set to create checks.

Again, I apologize for the inconvenience this caused and I hope to help your business prevent fraud & chargebacks going forward.

Don't hesitate to reach out to me if you have further questions or need help with the app: dylan@getverdict.com

Thank you,
Dylan

Thank you so much for the review. It's my pleasure to help your store reduce fraud by proving your customer's identities with biometrics.

Our goal is to increase your revenue saving otherwise risky orders that could have been saved with ID verification.

Please don't hesitate to email me for help or suggestions - dylan@getverdict.com

Thanks again
Dylan

Hi Chris,

I'm sorry, but unfortunately our costs have increased and we can no longer offer you an extension on the original price.

We would love to have you as a customer and are happy to keep compliance as easy and frictionless for you and your customers - however our costs have changed and we'd have to increase prices since January of last year.

We have not canceled your subscription and will continue to support it, even though we're losing money. But we cannot increase your monthly cap at the current terms.

I'm sorry, I wish we could extend your monthly cap at the same pricing it's just not feasible for our business. Again our offer still stands and we wish you the best.

Thanks,
Dylan

Hi,

Thank you for the feedback! We're always adding new ways to build trust between you and your customers.

Just an update, you can now use your own email address for ID check notifications to your customers.

In the Settings section of Real ID, under the Notifications tab you'll find this new feature.

You just need to verify your ownership of the email address with a link your inbox, then we can start sending ID checks on behalf of your email address.

Your customers will see the ID check is directly related to their order and will help build trust with the process. I hope this helps with your concern!

If you have any more feature requests, suggestions or questions please contact me at dylan@getverdict.com or chat with us in the app.

Thanks,
Dylan

Hi,

Thank you so much for the helpful feedback - yes multi-lingual support for Spanish, German & French is on our roadmap. We're in the middle of making big changes to the frontend ID verification flow to support this as well as make it even more intuitive for your customers.

The German Licenses & Passports support should be working however, we're investigating if the algorithm is having issues recognizing those and I'll update this comment when we learn more.

If anything else comes to mind, please don't hesitate to ask you can reach me at dylan@getverdict.com - happy to have you back and yes expect changes. Have a great day.

Hi,

I'm sorry you had so many issues, including with Shopify's billing system. I definitely understand the frustration when it comes to refunds, there are certain limitations that I cannot control either.

For context, Shopify does not allow Partners to cancel charges before they are finalized in an invoice and charged to your card.

Again, we cannot issue refunds during same time period period the charge is counted in, or even cancel the charges. I know that sounds unfair, and we agree it is, but it outside of our control.

On April 14th, you signed up for a paid plan: https://share.cleanshot.com/s4PqQfT3

Three days later on Monday April 17th we received your email that you'd like a refund for paid checks you used for testing. We cannot cancel or refund charges in the same billing period - and we issued a credit for all ID checks.

Issuing an app credit is the only option we have at this time for ID checks in the same period.

Now that the bill has been finalized (May 4th), we can offer a refund for these test checks. You should see a refund shortly. I'll follow up in a few days to make sure you have received your money. Please the the screenshot below:

https://share.cleanshot.com/Rrk9pnZv

Please note that ID verification is higher touch than other methods of verification. Some customers do have issues understanding the prompts, we aim to make this experience as seamless as possible and user friendly as possible.

This is why we offer a test mode when you first install the app, it gives you the opportunity to trial out these features before committing to a paid plan.