优化
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按评分
It does what it claims. But some of my customers suspected emails sent by the app are phishing. Please add the settings to send email from our domain by adding SPF records or allow us to integrate our own email sending solutions such as Sendgrid/Mailgun. Update 2021 Oct 5:
I am glad the dev has added the option of sending emails by shop domain. This is a clear improvement.
So I have revised the star rating to 4.
I am looking forward to more versatile pricing plans such as bulk discount when we buy more credits.
Hi,
Thank you for the feedback! We're always adding new ways to build trust between you and your customers.
Just an update, you can now use your own email address for ID check notifications to your customers.
In the Settings section of Real ID, under the Notifications tab you'll find this new feature.
You just need to verify your ownership of the email address with a link your inbox, then we can start sending ID checks on behalf of your email address.
Your customers will see the ID check is directly related to their order and will help build trust with the process. I hope this helps with your concern!
If you have any more feature requests, suggestions or questions please contact me at dylan@getverdict.com or chat with us in the app.
Thanks,
Dylan
Real ID has really streamlined our old manual process of verifying customer ID's on potential fraud alerts on orders for our Multiple Shopify E-Commerce Stores. It has greatly reduced staffing demands and handle times for our E-Commerce team and has greatly improved our customers satisfaction with the ID verification process.
The installation and integration was seamless and simple and launching was a walk in the park with the partnership and support of Dylan Pierce and the rest of the Real ID team.
I highly recommend the Real ID app and Dylan Pierce and his team of professionals.
Kevin McCollum
United RV Center
E-Commerce Manager
App-idea is good, and maybe very useful in US or other countries. But it does not work with german passes and also not with german driver-licences. - A better personalisation and translation for the customer frontend would be helpful, as you cannot translate the User interface into another language. People must speak english. Maybe we are coming back in future after the app is more mature.
Hi,
Thank you so much for the helpful feedback - yes multi-lingual support for Spanish, German & French is on our roadmap. We're in the middle of making big changes to the frontend ID verification flow to support this as well as make it even more intuitive for your customers.
The German Licenses & Passports support should be working however, we're investigating if the algorithm is having issues recognizing those and I'll update this comment when we learn more.
If anything else comes to mind, please don't hesitate to ask you can reach me at dylan@getverdict.com - happy to have you back and yes expect changes. Have a great day.
I did 5 test on myself, all non working properly, then ask a customer to do 1, for my shame did not work too. Then finally work partially but not with the head turning.
They told me I would not be charged BUT got charged €15.75 + $17.08 to be charged on next month for an app that NEVER WORKED 100% and only 1 time work 90% but did not catch the face turning.
The app is not done, need a lot more of testing.
Hi,
I'm sorry you had so many issues, including with Shopify's billing system. I definitely understand the frustration when it comes to refunds, there are certain limitations that I cannot control either.
For context, Shopify does not allow Partners to cancel charges before they are finalized in an invoice and charged to your card.
Again, we cannot issue refunds during same time period period the charge is counted in, or even cancel the charges. I know that sounds unfair, and we agree it is, but it outside of our control.
On April 14th, you signed up for a paid plan: https://share.cleanshot.com/s4PqQfT3
Three days later on Monday April 17th we received your email that you'd like a refund for paid checks you used for testing. We cannot cancel or refund charges in the same billing period - and we issued a credit for all ID checks.
Issuing an app credit is the only option we have at this time for ID checks in the same period.
Now that the bill has been finalized (May 4th), we can offer a refund for these test checks. You should see a refund shortly. I'll follow up in a few days to make sure you have received your money. Please the the screenshot below:
https://share.cleanshot.com/Rrk9pnZv
Please note that ID verification is higher touch than other methods of verification. Some customers do have issues understanding the prompts, we aim to make this experience as seamless as possible and user friendly as possible.
This is why we offer a test mode when you first install the app, it gives you the opportunity to trial out these features before committing to a paid plan.
This app has been a life savor when it comes to having a solid and working ability to check customer IDs. Not only does the app work flawlessly, the support from the app is exceptional - nearly always available to help and the updates and custom requests are constantly fulfilled. I can't thank the team enough for this amazing app!.
Worked well for two times and then gave us errors. When working was very cool. But it's buggy needed to replace it.
Hi there, I'm so sorry you experienced issues sending your third ID check. I've just sent you a few messages in the in-app chat, but I've identified the issue and you should be all set to create checks.
Again, I apologize for the inconvenience this caused and I hope to help your business prevent fraud & chargebacks going forward.
Don't hesitate to reach out to me if you have further questions or need help with the app: dylan@getverdict.com
Thank you,
Dylan
App is great! Does what it says and really helpful for age verification. Easy process and great customer service.
I can recommend this app.
We have used a few age verification apps for our age-restricted online vape shop and none of the other apps were even half as powerful and reliable as RealID. RealID is also the most cost-effective solution. Dylan is a pleasure to work with and is highly responsive to new feature requests. Not only does he implement new features constantly based on merchant feedback, but the features work reliably and in a way that gets the least resistance from online shoppers. I would highly recommend this app over all other age verification apps available on the Shopify App Store.
Thank you! And so happy to provide a service that brings you and your customers the value of an actual age verified purchase.
As always if you need any assistance or have a feature request you can reach me at dylan@getverdict.com or the in-app chat.
I just installed this app., so happy to have it. I already used it as soon as I installed it. Waiting to see what happens. But, I am grateful to have it. I will be back with updates down the road.
Thank you for the review and I'm so glad you're finding value in verifying your customer's IDs on higher risk orders.
The goal of this app is to allow you to ship orders confidently because you know the billing information on the customer's credit card matches their ID. This will eliminate chargebacks for you and allow you to fulfill more orders and keep a more revenue.
I'm happy to answer any questions you might have, you can email me at dylan@getverdict.com or chat with me in the app directly. Thank you!
I needed an app to help with stopping potential fraudulent buyers. This app has helped me feel confident in some questionable customers. I took a chance early on by opting in to this brand new service. It seemed to work fine but I did run into a couple of errors early on. Fortunately the creator reached out immediately after I had emailed asking for assistance and fixed the problem. Dylan has been great to work with, always responding within a reasonable time frame if not immediately and also has customized the app to better help with my business needs. Highly recommend not only the app, but in Dylan aswell.
We just started using this app but so far the customer service has been great and the app works great and it has helped us offer a much better solution to our customers and help us reduce fraud. Just in time for the holidays. Highly recommend this app. It's hard to find an app that saves you money and helps you provide better customer service.
Thank you so much for the review. It's my pleasure to help your store reduce fraud by proving your customer's identities with biometrics.
Our goal is to increase your revenue saving otherwise risky orders that could have been saved with ID verification.
Please don't hesitate to email me for help or suggestions - dylan@getverdict.com
Thanks again
Dylan