Real ID ‑ Verify Customer IDs
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Highlights
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Use directly in Shopify admin
About this app
Launched
October 6, 2020
Languages
English
Categories
FraudWorks with
Shopify POS, Checkout, BrightPearl, REST API, Webhooks, Flow, Checkout ExtensibilitySell with confidence using secure, scalable, and automated ID verification. No code required.
With Real ID you can verify your customers identities before or after checkout. Save incorrectly flagged high risk orders, and protect your revenue from chargebacks. Meet compliance for age restricted goods with automated ID checks to check date of birth. Automatic tagging of customer profiles and orders, so customers only need to verify once per lifetime. Manually or automatically send ID checks based on order value, risk level and more.
- Prove your customer’s real identities using a photo ID and facial biometrics.
- Control when ID verification is required before checkout or after checkout.
- Remember repeat customers so ID verification is only required once per customer.
Pricing
14-day free trialEssential
$99.99/month
$1.49 per A.I. powered ID check
- Customize ID check branding, theme & content (no code!)
- Remember repeat customers without additional ID checks
- Automatic age verification
Protect
$499.99/month
Starts at $1.89 per A.I. powered ID check
- Everything in Essential
- Facial recognition
- Custom subdomain (verify.yoursite.com)
- API & Webhooks
- Shopify Flow
- Long-term storage
- Team manage
Essential
$99.99/month
$1.49 per A.I. powered ID check
- Customize ID check branding, theme & content (no code!)
- Remember repeat customers without additional ID checks
- Automatic age verification
Protect
$499.99/month
Starts at $1.89 per A.I. powered ID check
- Everything in Essential
- Facial recognition
- Custom subdomain (verify.yoursite.com)
- API & Webhooks
- Shopify Flow
- Long-term storage
- Team manage
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
25 reviews
The app does exactly what it claims and our customers are able to easily verify themselves.
And there is Excellent fast and effective support
Well received by our customers and easy for staff to verify if customers have completed ID check before shipping.
Their support team was very helpful in creating code to work with our varied delivery methods. The online age verification was installed quickly and customizations were completed within a day or two.
Thank you! It's my pleasure to help you.
Please don't hesitate to ask if you require any more specific order channels that need excluded from ID verification.
The customer service is outstanding, and the app itself works great. Such a help for our shop which requires ID checks!!
I did 5 test on myself, all non working properly, then ask a customer to do 1, for my shame did not work too. Then finally work partially but not with the head turning.
They told me I would not be charged BUT got charged €15.75 + $17.08 to be charged on next month for an app that NEVER WORKED 100% and only 1 time work 90% but did not catch the face turning.
The app is not done, need a lot more of testing.
Hi,
I'm sorry you had so many issues, including with Shopify's billing system. I definitely understand the frustration when it comes to refunds, there are certain limitations that I cannot control either.
For context, Shopify does not allow Partners to cancel charges before they are finalized in an invoice and charged to your card.
Again, we cannot issue refunds during same time period period the charge is counted in, or even cancel the charges. I know that sounds unfair, and we agree it is, but it outside of our control.
On April 14th, you signed up for a paid plan: https://share.cleanshot.com/s4PqQfT3
Three days later on Monday April 17th we received your email that you'd like a refund for paid checks you used for testing. We cannot cancel or refund charges in the same billing period - and we issued a credit for all ID checks.
Issuing an app credit is the only option we have at this time for ID checks in the same period.
Now that the bill has been finalized (May 4th), we can offer a refund for these test checks. You should see a refund shortly. I'll follow up in a few days to make sure you have received your money. Please the the screenshot below:
https://share.cleanshot.com/Rrk9pnZv
Please note that ID verification is higher touch than other methods of verification. Some customers do have issues understanding the prompts, we aim to make this experience as seamless as possible and user friendly as possible.
This is why we offer a test mode when you first install the app, it gives you the opportunity to trial out these features before committing to a paid plan.
App is great! Does what it says and really helpful for age verification. Easy process and great customer service.
I can recommend this app.
About this app
Launched
October 6, 2020
Languages
English
Categories
FraudWorks with
Shopify POS, Checkout, BrightPearl, REST API, Webhooks, Flow, Checkout ExtensibilityBuilt by Verdict
About Verdict
4.6 average rating
3 years building apps for the Shopify App Store
Cleveland, OH, US
Support
Send a messagesupport@getverdict.com